[Resolved] Homeshop18 — inferior battery in smart phone

A sami

from Lucknow, Uttar Pradesh

Address:

Lakhimpur Kheri, Uttar Pradesh, 262701

Dear Sir,
It is bring to your kind notice that I places an order for Swipe ELITE X mobile vide order no. [protected], on 14-3-18, the parcel was delivered to me on19-3-18, against cash payment, but when I opened the parcel The battery packed was not matching with the specification as was shown in TV as well as on the box it is 3000mAh where as the battery supplied is of 2500mAh only, I contacted HOME SHOP 18, customer care executive twice on 19-3-18 & 20-3-18, but they took me on hold for more than 40 minutes but no proper reply was given to me, they are asking for compensation, but I want replacement of Battery with proper specification, please look in to the matter and arrange exchange of inferior battery with same specification,
THANKS
A.Sami
General Manafer
Krishna carbon paper Company

+3 photos

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Apr 25, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2018

HomeShop18 Customer Care's response Dear Mr. Sami,

We regret the inconvenience caused to you.

We would like to inform you that we tried calling you however could not establish contact with you.

In order to register and further process your complaint, we would request you to call us back on[protected] between 09:30 am to 6:30 pm.

Thanks & Regards,
HomeShop18