[Resolved]  Homeshop18 — irrelevent product

Website:

www.homeshop18.com

Step 1
Complaint no. Hs[protected] against order no. [protected]

I have ordered clovia women's polyamide swimwear set - blue-m. Seller: purple panda fashions private limited on 17th august.
Step 2: i have received a bra instead of clovia women's polyamide swimwear set - blue-m on[protected]

Step 3: i called customer care. They have told they will give coupon for 99 rupees for their mistake. Then they told me to return the product. Then they said they will refund 90% of money. I have registered my bank account number through ivrs. Ifsc code and bank name.

Step 4: i have repacked the wrong product and sent to the given address by professional courier on 24th august 2017
Step 5: i have sent scanned copy of courier details.
Step 6: i sent mail regarding this case to customer care.
Step 6: i am getting reply as follows always and not getting refunded so far.
Dear mr. Karthikeyan. M. R,
Greetings from homeshop18!
This mail is in regards to your complaint against suborder number[protected].
We would like to inform you that we have already forwarded your concern to the concerned department vide complaint no hs[protected] and they are currently working on the same. We request you to kindly wait for 4-5 working days for resolution.
We apologize for the inconvenience caused to you.
For any further assistance, please write back to us or call us on[protected] between 09:30 am to 6:30 pm. We value your association and assure you of our commitment to serve you better.
Thanks & regards
https://ssl.gstatic.com/ui/v1/icons/mail/images/cleardot.gifPragya jaiswal
Customer support executive
Homeshop18
[protected]

I am really surprised that i have ordered a product from a wrong company.
I doubt it’s the regular activities of the organization by sending a irrelevant product to customers and not refunding the money. I am asking them to refund the 100% money