Homeshop18 — irresponsible attitude of home shop 18. FOOLING PEOPLE. save yourself from hs18

Address:

Udaipur, Rajasthan

This is my 1st & last experience with home shop 18.It seemed that it was an organised company untill my horryfing experience. The customer care teams, the supervisor, the call center people all have different views to my problem .As per their mail, they themselves are unaware of what they sold vide my order no:[protected]. The Karbonn A27+ had been defective, which was reported to HS18, but they simply kept assuring me for refund of money. The group is unaware regards the management of the complaint.mY COMPLAINT has so far been neglected. i suggest people not to buy from this group since the company has harassed me like anything. This I say with full responsibility. I have sent plenty of mails but there is no one to listen expect give assurance when called at call center.please help or else leagel notice is the only solution. Some of my Mails: From: technoy motors [mailto:technoy.udp.[protected]@marutidealers.com] Sent: Thursday, June 19, 2014 1:34 PM To: [protected]@karbonnmobiles.com Cc: feedback.[protected]@network18online.com; [protected]@karbonnmobiles.com Subject: RE: complaint on purchase of new karbonn A27+ mobile Dear sir, Rather than visiting your service center, kindly clearify on the following points as discussed in the trailing mail : 1. Why is there a variation on the serial number mentioned on the battery and those embossed on the cell. Is the variation acceptable? 2. Why have I not been provided a bill describing the IMEI No, Battrey No and other relevant data. Is that ok? 3. Why is a battery of June 2013 been fitted in the cell? Is that ok ? 4. Should I be made to visit your service center for a cell which is not even 1 day old. Kindly send me the reply on these querries so that we may, if satisfied, visit your service centre. Thanks & Rgds Kishor Menaria Manager Amin [protected] From: [protected]@karbonnmobiles.com [mailto:[protected]@karbonnmobiles.com] Sent: Thursday, June 19, 2014 11:00 AM To: technoy.udp.[protected]@marutidealers.com Subject: FW: complaint on purchase of new karbonn A27+ mobile Dear Customer, We acknowledge the receipt of your E-mail. With reference to your complaint, we would like to request you to visit to the service center with invoice bill copy to rectify the mobile complaint and for further resolution. Further action would be taken after rectify the handset issue. For any assistance please feel free to call us at our Customer Care toll-free number [protected], from Monday to Saturday (10am to 6PM). Thanks & Regards Deepika Jaisingh Customer Support Karbonn Mobile From: technoymotors [mailto:technoy.udp.[protected]@marutidealers.com] Sent: Wednesday, June 18, 2014 11:46 PM To: feedback.[protected]@network18online.com; [protected]@karbonnmobiles.com Cc: [protected]@homeshop18.com Subject: complaint on purchase of new karbonn A27+ mobile Dear Sir, I have purchased a Karbonn A27+ Mobile phone through Home Shop 18 on 17th June 2014. The details are as follows: Home Shop 18 Buyers Order No:[protected] Invoice Date : June, 12, 2014 Receipt Date : 17th June, 2014 MODEL :Karbonn A27+_MT6577_01_HINDI_V0007 S/N : VSUA27P[protected] IMEI, 1 No : [protected] IMEI, 2 No : [protected] Battrey Model :VSSP2000AA MONTH & YEAR OF MANUFACTURE :06.13 BATTREY SERIAL NO : S/N:VSUA27P[protected] I received the cell in good condition with excellent looks which I had desired for. I after transferring the data (contact details), for the first time used the cell on 18th May. Inspite of purchasing a new mobile I was horrified to see its performance. My problems are as follows : 1. Battrey charging takes time, ie more than 2 hours to charge. 2. Requirement for charging occurs frequently since the power loss is very rapid. 3. While taking a call for more than 3 minutes, it gets TOO ABNORMALLY HOT. It causes uneasiness in talking and the very purpose of a cell is defeted. Iam unable to use the phone and even seems risky. Need your immediate reply on the safety point.Also would I have to use the cell by keeping it away from my ear. 4. While talking the phone disconnects inspite of full connectivity .Neither of the 2 can hear each others voice.After 2-3 trials the call succeeds. 5. At times you hear very minute sound while talking, which seems to come from loose terminals as happens when electric wire is loose (exact explaination not possible) 6. Why have I not been provided a bill describing the IMEI No, Battrey No and other relevant data. 7. Why is a battery of June 2013 been fitted in the cell? It hardly matters in case I do not face any problem. 8. Last but not the least kindly confirm th e reason for variation on the numbers mentioned on the battery and those printed on the cell.Should they not be same on a new mobile ??? The numbers are : S/N : VSUA27P[protected] (printed on the cell ) S/N:VSUA27P[protected] (printed on the battery) It even seems fishy on the part of home shop 18 which has not provided a bill depicting all relevant details of a mobile. Not even filling the warranty card. Your fair reply is urgently requested in order to resolve the issue amicably. Thanks & Rgds Kishor Menaria [protected] [protected]