[Resolved]  Homeshop18 — Irritating & Third Class Services of HS18 - REFUND ISSUE

Address:Gautam Buddh Nagar, Uttar Pradesh, 110078
Website:WWW.HOMESHOP.COM

Regarding HS18, I always think that except this company no one is better. I also suggest my freinds, collegue to purchase products from HS18.

But now the third class services of HS18 proves me wrong. After getting irritated from your all customer care executives, i am writing this mail to you.

Recently my mother ordered a Chhabra Company's Lehnga. She received damaged product. After hearing this from my mom, i initated a complaint to return this product. A pickup boy received the damaged product but not given us any aknowledgement slip. Actually we don't have any reference number or sub-ordr number to remind you that what was the product code exactly.

But, yes i have an SMS received from HS18 which states that "HI ROSHAN, here is your HomeShop18 esclusive GC for Rs.1598. Use code CV18B9BMYB1. Min purchase Rs.1 valid till 09 august 2026. To redeem visit homeshop18.com or call [protected] T&C apply"

Company like Flipkart has their own 10 days replacement warranty, in which they refund whole amount of money to its original meode of payment.

Sir, I hope you can understand my problem & you will resolve this on top priority & help me to send my money in my account or through cheque mode.

Regards
Roshan Kumar
Email ID - [protected]@gmail.com
M - [protected]
Alternate no. - [protected]/ [protected]
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Mar 1, 2017
Complaint marked as Resolved 
HomeShop18 customer support has been notified about the posted complaint.
Verified Support
Jan 28, 2017
HomeShop18 Customer Care's response
Hi Roshan,

Warm greetings from HomeShop18!

In regards your issue mentioned in post we would like to inform you that refund of INR 1598 rupees, already has been initiated against order number[protected] on Aug 11, 2016 04:07 AM on your confirmation (discussed over call on Aug 07, 2016 02:58 PM - contact number - [protected]).

As you know it is been long time as we have refunded hence refund mode cannot be changed. We request you to use this GC on your next purchase.

We have taken your feedback, For more information you may call us on[protected] between 9:30 am to 6:30 pm.

Regards,
HomeShop18 Customer Support
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