Homeshop18 — Non refund of amount

Address:Gautam Buddh Nagar, Uttar Pradesh

I wanted to purchase intex tent for kids on 17-may-14, after making the payment i could not get the receipt or order details from homeshop, when i contacted the customer care they informed that the payment has failed kindly re-pay.But the payment was successful and homeshop18 has created 2 orders[protected] &[protected] for the same item i have immediately asked them to cancel one[protected] and arrange to refund the payment. But till date 13-jun-14 the refund is not done stating that the item has been couriered and are waiting for return of material.
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HomeShop18 customer support has been notified about the posted complaint.
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Dear Sai,

We apologize for the inconvenience caused to you, we shall process your order for refund within 24 hours.


Regards,
Homeshop18
Dear Sai,

We have processed your order for complete refund and amount will reflect in your bank account within 5-6 working days.


Regards,
Homeshop18

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