[Resolved] Homeshop18 — not picking up defective product

Riks Chauhan

from Akkarampalle, Andhra Pradesh

Address:	110096
Website:	homeshop18

I have ordered a 121 pcs stainless steel dinner set from homeshop18 on 2/10/2018 which was delivered on 9/10/18. it has defective product items. i applied to return the defective product but now they are not taking back the product. the amount of the product is Rs.2500, which is not a small amount. order no.-[protected]
seller name- Guru Goutham Metals
new no 11, old no. 10, telegraph abbey lane, kondithope, chennai
chennai tamil nadu (33 )
600079

Was this information helpful?

No (0)

Yes (0)

Dec 7, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Oct 17, 2018

Updated by Riks Chauhan their attitude towards their customers is not good. it makes us to count this homeshop18 as a fake site. please take action against them soon so that they will not cheat other innocent customers in future by delivering them defective products. please do the needful as soon as possible.
my contact no is [protected]
the mode of payment was online by debit card.
Rinki chauhan

Verified Support

Oct 19, 2018

HomeShop18 Customer Care's response Dear Ms. Rinki,

Please accept our sincere apology for the issue you had to face related to the product.

We tried to contact with you on your registered mobile number. However, we could not establish contact with you.

Kindly let us know of a good time to speak with you or you could help us with an alternative number of yours on our post for better assistance.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Yadav

Verified Support

Oct 22, 2018

HomeShop18 Customer Care's response Dear Ms. Rinki,

Please accept our sincere apology for the issue you had to face related to the product.

As per our verbal communication, We request you to please pack the product in its Original packing along with a complaint letter indicating the nature of the defect. Kindly mention the order number on top of the packing and courier the product back to us from any Professional Courier Service, on the below mentioned address so that we can process the refund request.

Address- New No.11, Old no .10, Telegraph Abbey Lane, Kondithope, Chennai-600079.

After sending the courier, Please also share with us the scanned copy of the courier receipt so we can initiate refund of the courier charges. Courier Reimbursement cannot be more than 10% of the cost of the product .

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Yadav