[Resolved] Homeshop18 — poor quality menswear combo

harishdkca

Address:	302039
Website:	Noida, UP

Sir
I have ordered smart menswear combo in which 9 items. After booking order first i received fake and fraud calls from the private no. Which are saying that they are representative of homeshop18 and i won the first prize of tata safari and ask for bank account no. And pay a short amount of 8500 rupees. I refused them than after this when i checked the order on site i saw wrong address and when i called to customer care of homeshop18 they said you have to cancel that product and book new order i said just cancel the order but after waiting for some time they accepted and book the order. But i got the message of two item with different name. When i called again they said one item is showing but when courier boy called me he said two order on same address i said i booked only one and i received the order no. Of [protected] and after opening it i was surprised that totally poor quality product and i have been cheated after asking again and again that product quality should be good and they said it will be ok and packing was look like very loose and not according to standard. I called again to customer care they said we will refund you and courier boy will collect the item. I said just you are wasting my time and make me feel depress they said this is the procedure than why they sent this item now i have to wait for courier person and wait for refund just very careless and unprofessional behavior.

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Apr 9, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Mar 08, 2018

Updated by harishdkca Sir
I talked to customer care of homeshop18 about order no. [protected] and they said you need to give your account no. With registered mobile they said this procedure. They are cheating me when i booked order with the no. And seeing the wrong address calling with other no. They booked another order this very poor response that only registered mobile is ok when i am telling them correct order no. And other information. After booking order fraud calls are coming to claim the winning prize of lucky draw and asking account no. Talking customer care again and again they are giving same reply that you have to give account no. From registered mobile and it will be refunded after quality check of product. This means they are not believing on customer and believing on vendor and thinking customer can do the fraud no any vendor. What a response they are giving to customer. I want my refund next i will careful that no one should purchase from homeshop18. How can i believe that they will not reveal my account information.

Verified Support

Mar 09, 2018

HomeShop18 Customer Care's response Dear Mr. Harish,

We regret the inconvenience caused to you.

We would like to assure you that Homeshop18 does not share any personal or account related information identifying a customer, with any person/s or agencies.

Homeshop18 never asks customers to deposit money into any personal or individual account and if TDS has to be paid it only needs to be paid into Company’s official account through DD or Cheque in favour of "TV18 Home Shopping Network Ltd.”.If you continue to receive fraud emails and letters or calls, you may lodge an FIR either with the Police or Cyber cell.

In regards of your complaint against suborder number[protected], We would like to inform you that we have already forwarded your concern to the concerned department and they are currently working on the same. We request you to kindly wait for 4-5 working days for resolution.

Thanks & Regards,
HomeShop18