[Resolved] Homeshop18 — product is incorrect and incomplete

ashfaqumar 1234

from Petlad, Gujarat

Address:	Jaipur, Rajasthan, 302012
Website:	homeshop 18

My order no. [protected]. I was ordered 30pcs living room set of home couture on 10th feb 2018.
But i received wrong product has only 21pcs and different from my order on 18th feb 2018 but on the parsal invoice it's mention 30pcs of home couture set. I made payment for this via online banking on 10th feb. When i called costumer executive they said within 3 days our boy came to your home and take the product back and we will refund your money by same way you gave payment.
But still i am waiting for person for take back their incorrect and incomplete product. Please take your product back and refund me so that i can order for the other product which i want. Plz do asap.

Thanks
Ashfaq umar

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Mar 23, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2018

HomeShop18 Customer Care's response Dear Mr. Ashfaq,

We regret the inconvenience caused to you.

We request you to please pack the product in its Original packing along with a complaint letter indicating the nature of the problem/defect. Kindly mention the order number on top of the packing. We have arranged a reverse pickup of the product from your door step by Xpress Bees courier services. The courier advisor will come to you within 3-4 working days.

Thanks & Regards,
HomeShop18

Feb 20, 2018

Updated by ashfaqumar 1234 What about the refund. How and when I get my amount of Rs 1799/- which i paid via paytm.