Homeshop18 — Product received not as per standard ( Below Standard)

Address:Ahmedabad, Gujarat

I have order for the purchase of Saree during the show . Order No 94365703 sub order no 77077011 product code 31637855 Saree Hiba Red. There is a black lining on the front side of the saree. I have been told to pack give to our representative. Order Dt 24th April, 2014 Delivery of the product 28th April complain on the same day . Complain no[protected]. Pick up back on 5 May Still to day No replacement even if the same type of saree is ther. Why? My hard earn money is block with HS18. I HAVE PAID CASH AND I AM NOT ABLE TO DEPOSIT OF REFUND CHEQUE IN MY ACCOUTS DUE ACCOUNTING PROBLEM WHAT SHALL WE DO? oRDER nO:[protected] pURCHASE OF MANGAL SHUTRA AMOUNTING RS. 4499/- BOX WAS TOTALLY BROKEN . I HAVE PURCHASAE SO MANY ITEMS DURING TSO IAHVE BEEN YOUR ARE ELIGIBLE FOR THE GIFT BUT I WOULD LIKE TO KNOW HOW I CAN KNOW MY NUBER IS ALREADY ENTER IN TOTAL GIFT.
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HomeShop18 customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Yogesh,

We sincerely apologize for the delay in resolving your complaint.

This is to inform you that refund cheque was dispatched through Dtdc courier with awb # X08819522 on 15th May 2014 but the same was RTO'ed (Returned to origin ). We have now escalated this to our accounts team to re-dispatch new cheque. Kindly provide us 2-3 working days will ensure to get this resolved.

Regards,
Homeshop18

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