Homeshop18 — Received WRONG Product

Address:

Pune, Maharashtra

With reference to order no.[protected] on June-17, 2014. I have received the wrong product. I ordered the refrigerator "Whirlpool 190 L Refrigerator Ice magic - 205 I-Magic 5G Titanium" BUT I received " Whirlpool 190 L Refrigerator 205 classic 5S Wine metallic which is low grade version compare to ordered product. 1. The ordered refrigerator supposed to have Glass Shelf but Received product has Wire shelf(Cheaper version). 2. Color is different but I do not have problem with color. 3. Ordered refrigerator supposed to have power-cool zone as HomeShop18 website but received product do NOT have power-cool zone. I have raised complaint with ticket no[protected] on the same day I received the product. The relationship manager from HomeShop18 requested me to contact Whirlpool India(seller) also relationship manager told me that "HomeShop18 is NOT responsible for this". When I called to whirlpool India customer care then I receive reply that "Homeshop18 has ordered the same product which I have delivered you hence you should call to HomeShop18 NOT whirlpool". Please help me out regarding this situation. I am extremely frustrated with HomeShop18 response.