[Resolved]  Homeshop18 — Replacement of Sarees

Address:

Sundargarh, Odisha

Hi This is for the second time I am complaining against Homeshop 18 regarding the replacement of my product. I complained on 15th April but there was no response from your side. I have not get any call or solution to my problem yet.This is really unexpected from a company like Homeshop18. I ordered for 5 Tasser Art Silk Sarees by ZOHA on 22.03.2014(product code[protected].To my utter surprise I received a totally different product (product code[protected], suborder no[protected] from the product that I have ordered. So I send back the product through First flight courier(CN no-MU0916023) on 31.03.2014 for replacement on complaint no[protected]. I talkedto the customer care and they assured me that the product will be replaced and sent to my address within a week and the money towards courier charge will be refunded soon. But till today home shop 18 is neither giving replacement nor refund the money towards courrier charges. Is this some joke or what? Since last one month I am calling to your customer care regularly for the solution, mailing but there is no response. IN THIS WAY HOMESHOP 18 IS LOOSING THE TRUST OF ITS CUSTOMER. Please look into this matter and try to solve my problem as soon as possible.