| Address: | Chennai, Tamil Nadu, 600089 |
I’m a honda customer since two years (Bought activa 3g from ksn honda showroom at arcot road, chennai) and preferring the vehicle service there itself.
What makes me to write this mail is why don’t you show the same level of commitment towards vehicle service as you show during its sales.
The first year of free service went okay. The second year for which i had done the amc with you, it was not up to the mark.
Every time, a service is done, another issue arises. The scooter runs fine for a week, or max for 3 weeks, then shows up another issues. Its wobbling almost all the times. During the amc sale, what your representatives tell us is customer don’t need to pay any extra money once amc is purchased, but that’s not there the case. There were 3 services done under amc, different prices were charged every time ranging from 400 – 1500/- each time. Let’s say i’m okay with the amount which you are charging for genuine services done, then what is that makes the vehicle go to “service needed” condition in another 3 weeks and that too every time.
You ask us for feedback after each service, and i have conveyed that still there is some issue. Once i had given the vehicle for re-service after 2nd service. Hope you can understand the quality of the job done from your end.
I did the 3rd and last service of the amc in january 2019 and your guys didn’t do the water wash also. I believe that is one of the very basics that is done as part of vehicle service. Even that was hard for the service staff to get it done, very disappointed. Again a round of feedback starts and i again have conveyed to representative that my scooter still has wobbling. Their response always is that next time they will take care of it.
It’s one month now, and my vehicle is in bad condition. I’ve couple of questions to you-
1. Do you have any level of commitment towards customer satisfaction? We are paying for your efforts in exchange of the services.
2. Do you really listen to customer’s feedback and work on it?
3. Whether my vehicle will ever get a good service at your ksn honda service center, arcot road, chennai?
I’m disappointed and won’t be giving a good rating to honda services if ever asked for. It didn’t worth it.
Geeta
[protected]
Was this information helpful?
Post your Comment