| Address: OPP: METRO CASH AND CARRY, 12-6-16/3/2, Habeeb Nagar, Kukatpally, Hyderabad, Telangana 500072 |
Dear Honda Customer Care Team,
I am writing to bring to your attention a concern regarding the after-sales service experience I’ve had with one of your authorized service centers.
I purchased a Honda CB 350 Classic in November 2024 from the Honda BigWing showroom located at Jubilee Hills, Hyderabad. Following the purchase, I completed the first service at JSP Honda BigWing Service Center in Kukatpally, where I was also offered and subsequently opted for a 2-year paid Annual Maintenance Contract (AMC).
However, after the second service, my vehicle started producing unusual noise. Unfortunately, the service quality at JSP Honda has been unsatisfactory since the AMC was availed. While the team initially made several assurances regarding service excellence, the actual experience post-AMC has not lived up to those promises.
As a long-time supporter of the Honda brand, I am disappointed with the current service standards. I believe such experiences could impact the trust and reputation Honda has built over the years. I am reaching out in the hope that this issue will be escalated appropriately and resolved at the earliest.
I kindly request your support in addressing the service concerns with JSP Honda BigWing in Hyderabad and ensuring my vehicle is serviced with the quality and care expected from a brand like Honda.
Thank you for your attention to this matter. I look forward to a prompt and positive resolution.
Warm regards,
customer
Honda 2 Wheelers India customer support has been notified about the posted complaint.