I would like to bring to your attention that I purchased fromKAY JEE ESS AUTOMOBTLES PVT. LTD, Ludhiana the Activa (PB91S7201) on 21/03/2023. On the first day, I encountered trouble with the Activa's rear wheel, as it was vibrating. I informed the sales representative about the issue, and they replaced it with a new one. However, after a few days, I noticed that when two people were seated on the Activa, there was a different sound and I experienced higher pressure while driving. I visited the service center and explained the problem. They suggested that I go through the first service, assuring me that it would solve the issue. I underwent the first service but was not entirely satisfied.
After 2/3 days, the seat lock stopped working. Once again, I visited the service center, and they replaced the lock under warranty. Five months later, with a total run of 3000 km, the engine sound became abnormal, and the pickup decreased. I went to the service center on 23/8, and they advised me to proceed with the second service. Additionally, I requested repairs for some dents on the front, which were covered by insurance. They informed me that the work would take 2/3 days to complete.
Upon returning to the service center after 3 days to collect my vehicle, I found that the engine sound issue persisted. I pointed this out to the technician, who examined the Activa and identified a fault in the gear box. They informed me that an additional 2 days would be required to fix the problem. I am deeply disappointed by Honda's manufacturing quality. While I understand that you may replace the faulty parts under warranty, the inconvenience caused to the common man's daily routine during these repairs is considerable.
I have been an owner of a 3G Activa for the past 8 years, and I find it to be of better quality than this new one. Despite the price increase of your products, it seems that the vehicle's quality has significantly decreased. Your technician acknowledges these manufacturing faults, yet it surprises me that thorough testing wasn't conducted before launching the vehicle in the market. It appears that your focus is on profit-making rather than ensuring product quality. This approach leads to customers needing frequent visits to the service center for part replacements.
I am genuinely disappointed with the quality of the product. I kindly request an exchange for a new vehicle or a refund of the total on-road amount which was paid to the agency of 92000/-.
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