| Address: | Thane, Maharashtra, 400607 | | Website: | www.vihaanhonda.com |
I am a regular customer of vihaan honda service center & on 8th of june i reached at the vihaan honda service center at manpada thane at 9.45am sharp.
The security guy noted my vehicle number in order to maintain a queue record. My turn was arrived after waiting for an hour which was dissapointing. The advisor prepared my job card stating me the estimated value which was again horrible amount of ₹1460, as i felt was an unnecessory additional expenses. Then i cleared all to the advisor that just change the engine oil, mirror rod & do normal servicing decreasing the amount to ₹400 under amc service — which is an extravanza charge. Before arriving to the service center i was told that the service will take around 3hrs which was ok for me. But the advisor told that it will take 6hrs which wasnot the time i expected.
So i requested the advisor to make it quick & he agreed to give me the service done by 12.30pm. I literally waited till 3pm, but still no sign of any intimation by their side. I ask the supervisor of that center, he told me to jst wait for 5 mins i will check it out. The service was done by 3.15pm but the workers over there lost my job card & i was very much irritated with their careless behavior. Somehow they found out after half hour & i rush to the billing counter, i came to know that the billing amount was ₹570 which was bery high as compared to the estimated amount ₹400. I checked out all the particulars & found out that they have charged for a new mirror which was not at all ask to or stated in the job card. I asked the advisor about this & he came to know that the mechanic which was working on my scooty has broke down my mirror accidently & for that i have to pay the charge which has no sense. The advisor didnt told me the reason, but when i ask at the billing counter receptionist, she told me the real reason. This means it wasnt my bloody fault & yet i have to pay for it. After an hour discussion with the manager of that center mr. Goenka, they settled the charges & refunded me the amount. And in addition to this there was power down for 2hrs.
But what about my time?
I have wasted my 6 hrs & whose responsible for my loss?
Whose gonna pay for it?
So, i kindly request you to take action against this matter.
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