Dear Customer Care Team,
I (Pandiyan P – Vehicle No. TN 37D J3271 – Honda Activa) am writing to formally express my dissatisfaction with the substandard service I received at your service center in Coimbatore. My experience there on 12.11.2024 has been extremely frustrating due to repeated delays, lack of communication, and an unprofessional attitude from the staff.
On 11.11.2024, I brought my bike in for servicing, and I was assured it would be ready for pickup the following day. To confirm, I called the next day and was told to arrive at 5:00 PM. However, upon reaching the center at 5:25 PM, I was made to wait with no update until 6:00 PM, only to be told that my bike had not been serviced at all and would be ready the next day instead.
This lack of communication and disregard for my time is not a one-time occurrence. I clearly communicated to the staff during my initial visit that this had happened before, and I requested prior notice if there were any delays. Despite this, they failed to inform me beforehand and offered a simple, insincere apology after wasting my time.
This pattern of negligence, poor service, and lack of accountability is unacceptable. I believe that such repeated failures in basic service and communication highlight a serious lack of professionalism and customer care.
I request immediate corrective action and a formal acknowledgment of this complaint. It is my expectation that service standards at this center will be reviewed and improved to prevent other customers from experiencing the same inconvenience.
Given the repeated inconvenience, loss of time, and lack of proper communication, I expect appropriate compensation for this experience.
Given the repeated inconvenience, loss of time, and lack of proper communication, I expect appropriate compensation for this experience.
Thank you for addressing this matter urgently.
Representative Name: Shiva
Contact number: [protected]
Attached the communication made with him on 12.11.2024 and gate pass for your reference.
Was this information helpful?
Post your Comment