Honda 2 Wheelers India — Honda Hornet CB 160

Address:

Mumbai City, Maharashtra, 400068

Dear Sir,

The reason for writing this mail is to bring to your notice the experience we faced with one of your dealers Venetian Honda located in Kandivali (West), Mumbai.

I have been a user of Honda vehicle since year 2003, the first Motorcycle Honda Shine was purchased by me in the year 2003 from the Aurangabad city of Maharashtra. It was worth experience I had with the Honda dealer located in Aurangabad city who provided reasonable better service experience.

In year 2013 I have purchased Honda Activa HET in my wife name from sub retailer Jaina Motors, Borivali (West) Mumbai. The dealer wasn’t having a developed showroom but the CRM management by them was appreciating one. The way the commitments completed was worth accepting.

However this year, on 27th May 2017 I have booked Honda Hornet 160 Stripes Green, I have met with sales person Mr. Imran in the Venetian Honda showroom who provided the explanation features in ambiguous manner as if he was not aware of the product. He made major bluff before me that bike is not launched by the company in Black colour and the only option I have is to go with the Stripes Green colour. I was interested in Black colour but relying on the words of the sales person I have booked the vehicle of Stripes Green. In accessories the person assured that I will get a parking cover which I am still chasing for getting it even after the vehicle is delivered on 25th June 2017 having number MH 47 V 5458.

My horrible experience is as follows:-

1 Dealer provided the number of [protected] Mr. Amit with whom one has to co-ordinate for getting registration
The experience was that you call anytime this number he is not available, not able to reach or he doesn’t pic your phone.

Why such SPOC is provided by the dealer is best known to him
2 After receiving registration SMS, One has to follow up with reception person for expediting the process, which off Couse is a person, not aware of any transactions.

3 Delivery experience
On receiving intimation of delivery, we were directed to attain the godown of dealer where the vehicle will be delivered. On visiting the godown, we were asked to wait for more than 2 ½ hours for getting the bike as the same was not ready for delivery.

On pushing from our end with the technical person we were successful in getting the vehicle which is worst experience to express in words.
4 Experience after receiving the vehicle. • On making my first ride on Hornet, it was little disappointment as the bike ignition part is difficult, as it is a hardwork to Push in the keys. The lock is jam.
• The mirrors provided are loose one, which are circling in round circle.
• Idling is too high, between the gears the throttle is at its high peek even when it’s in neutral gear.
• The lights and other buttons are jam due to monsoon rains.

Sir with all above experience, I am dissatisfied with the vehicle provided from your company through your Venetian dealer and the degraded service provided by your dealer is serious misdemeanors. This will be my last vehicle with Honda as I choose Honda because of Brand and its product Quality but service and dealer experience is nightmare which I had to face.

Hope you take this into consideration for reviewing your service area with this dealer.

Thanks & Regards
Amit Rajput