| Address: | Springs Honda, Kengeri Satellite Town, Bangalore 560060 |
My Honda Unicorn was given to the charge of Mr. Pratap, the Service Manager of the service dealership at Springs Honda, Kengeri ST, Bangalore (560060) on 28/11/2021. The problem reported was that it wouldn't start and was repeatedly stalling with jerks. I was repeatedly assured by him personally that the vehicle was in very good condition and that I could restore it into good working condition by lapping of the head valve which would cost me Rs.1500 (exclusive of taxes). I was assured that the motorcycle would be delivered back to me within 2 days. As a matter of fact they took twice the amount of time and in that time repeatedly fobbed me off with excuses for the delay - at times even refusing to pick up my calls!
After what seemed like interminable harassment they finally called me on the 2nd December and asked me to pick up my vehicle which was repaired and ready. I arrived at the service centre to pick up the vehicle and was told that Mr. Pratap was away on call and not available. I immediately sensed that he was avoiding me because of a problem. I was directed to see Mr.Shoaib, perhaps a supervisor, who gave me vague and unconvincing reasons about the reasons for inflating the bill from 1500 to Rs. 3195. He was also extremely reluctant to allow me to take a trial of the vehicle. Overall the atmosphere reeked of conspiracy and an effort to put the lid on what could be a difficult situation from which to extricate themselves.
Everyone seemed to be in on the conspiracy from the receptionist to the cashier and the watchman. I did take a trial and found the vehicle in extremely bad condition - the jerky ride continued and the starting problem stayed. However, Mr. Shoaib who rode with me during the trial assured me that the engine was in perfect condition and that the jerks would disappear gradually. He also advised me to start the vehicle everyday and run it for some time. I was unconvinced by his explanations but decided to take them at their word and try out the vehicle for a couple of days. What ensued was pure disaster - for me! The vehicle worked for precisely 2 days. On the third morning, the vehicle refused to start despite repeated efforts.
WHAT IS CLEAR FROM THE ABOVE IS NOT JUST TECHNICAL INCOMPETENCE ON THE PART OF THE STAFF BUT ALSO UNAPOLOGETIC THUGGERY AND INTIMIDATION THAT SEEMS TO PRIORITISE TAKING THE CUSTOMER’S MONEY AS QUICKLY AS POSSIBLE AND SENDING HIM ON HIS WAY WITHOUT ACKNOWLEDGING THE LEAST AMOUNT OF RESPONSIBILITY FOR THE KIND OF WORK DONE AND VALUE GIVEN TO THE CUSTOMER.
As things stand now, I am stuck with a junk piece of metal on which I have expended over Rs.5000 over the past 3 months entirely for the benefit of Springs Honda. Needless to say, I am deeply aggrieved and hope you are able to find a solution to this problem.What I would settle for now is a complete reimbursement of all repair expenses totalling over Rs.5000/- and a lasting solution to my problem.
Details of the case are as under:
Vehicle ; Honda Unicorn Reg.No. KA05EX9053 Date of regn. : 23/08/2005
Invoice No. issued for repairs : KAO[protected] dated 02/12/2021 Was this information helpful? | 
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