From:
M suresh
1 vijaya kabilan avenue
Rahmad nagar
Malayambakam
Poonamalle.
Chennai 600056
Ph: [protected], [protected]
To:
The head office
Sub: the vehicle of a new unicorn 150cc on honda non function and fault so replacement of new vehicle or refund if possible
Respected sir:
As i am m. Suresh boght a bike on surya honda showroom 3/8/2018 unicorn 150 cc boght it... Tn12z4889 it's not functioning well as i made a statement to the showroom many times,
As on 1st service they mentioned as rectifying all errors as a new bike i asked for replacement as the bike was registered the said it's not possible to replace due to it's manufacturer defects so i used it for first service untill. As
.
I filed more than 10 complaints and but non was repaired instead the service performance was poorly done with plenty of scratches.. After plenty of debating they finally said ok to replace for the scratched parts. As i checked my bike again the accepted their mistake on poor service and replaced the rusted parts.
.
While driving home from showroom the faults was accuring again and again so i checked my near by mechanic they said all the faults were the same
The problems are.
Fork bend
Grear jamming
Noice from engine
Etc... With parts
..
As i went to the showroom again the another service men checked the bike and as he said no issue they made me to write a written copy that there is no issues. I refused so they removed the front faring and checked and said there is no issues.
As it was a new bike i met the branch manager gupta as he said to test on the road (Roadtest) was done and they accepted there was problems accuring as i faced so many problems and the lack of showroom service and responsibilities was poor mentioned
I asked for a replacement but they refused to do (As i called honda toll free number) and filed a complaint on the issue... The showroom irresponsibly replied me do what ever you want i will take care hearing all this i was so upset.
.
I call the tollfree number for (20) days
They asked sorry for not replying my calls intensionally
In a simple way..
I asked for replacement of my vehicle they said me to send a mail to the head office i mailed them but no reply came.
.
I went to the website and contacted the zonal office (No reply came) again and again i filed the complaint but no use
The regional office also rejected my calls and irresponsibly answered me.
Sam from (Banglore)
Asked the area manager (Manu)
And scold to complaint about the recent issues
Nothing happened!
(Finally i got the area manager manu ph number)
.
I called 27/9/18
I received
A message from honda to check the vehicle status and issues
I went on the actual day
.
(Showroom lied) that i never gave the bike to showroom for checkup after they knew they got into trouble seriously.
(Ganesh, arasu, gupta) we're called and asked inforont of manu as they accepted they failed to perform the road test and the (The reason was salesman quit the job) and they were scolded by (Manu) and i asked only for the replacement of my honda unicorn 150 cc bike.
Finally they said we can't replace it and totally they caused me 2months of time but (No positive news)
.
Again the showroom asked for the checking of bike and service issues
On my sight. Because of the acceptance of their default issues
.
2nd time (Road test)
The bikep performance for 100 ml of petrol
3.5km milage was issued by the service men and the area manager rided the bike and said the bike showed a good status.
.
As i returned home and because of the assurance of the manager the same problems was accuring again calling for the problematic issue (Manager) said to try for 1 week and let's see the performance.
Due to inconvenience of bike and performance i asked for replacement of the honda unicorn 150 cc.
.
They (Replied no)
.
After (2days). Manu and kandhan regional manager made a conference call to me and said pay us 20.000 and we will replace a new bike. I said (No)
They said we do replacement only for (Money) or not angerly they replied
.
1. I paid full cash for my honda unicorn 150cc
2. They made fun of me
3. Refused to reply
4. Poorly replied for replacement
(To the head office)
The above information accuring and every issue authorization was known by surya honda i don't know what to do and refund and replace of 87000rs..
I'm eagerly waiting for your reply on legal purpose if i did not get my reply legaly
.
(I may go to consumer court and file a complete and move on further legal action)
.
I request you to replace or refund my money as soon as possible.
By your customer
M. Suresh
.
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