| Address: | Ghaziabad, Uttar Pradesh, 201012 |
Sir,
I would like to bring your attention to some bitter experiences i met with your dealer m/s sangam honda pvt. limited, site-iv, sahibabad, ghaziabad (u. p.)
It says “customer is the king”; in these days customers are treated as not kings but emperors. but at the premises of the aforesaid dealer, the customer may simply feel he is just an unwanted creature and at their mercy.
2. on 29.10.2016 myself with my friend visited the said dealer of honda to purchase a insurance policy and some accessories for my honda aviator dl7saq9192. the supervisory staff was not cordial or friendly to give sufficient information for insurance. as the policy of the vehicle was already expired by 22.10.2016, they asked me to pay additional rs. 200/- as penalty/ inspection charges. as per my information, the charges for the said service, as per the irda are rs. 100/ only. therefore, i asked for a supporting document for exaggerated claim. the staff misbehaved with me specially one mr. murari used abusive language. when i complaint against this unruly behaviour to mr. rohit narula, the owner / dealer over phone, he was also not ready to hear and said “i don’t have time to waste. i can not continue call”. then i had no other alternate to leave the place.
3. further, i would like to bring to your kind notice the following important issues wherein severe violation of the policy / guidelines of honda 2 wheeler india limited and government of india / state government / urban local body / nagar nigam etc are being compromised by m/s sangam honda pvt. limited, :
(i) sale of sub-standard / spurious accessories by the aforesaid dealer in the name of genuine spare parts of honda. this causes disrepute to an mnc like honda and hardships to the customers who pay their hard earned money in good faith of quality services being claimed by honda.
(ii) the said dealer has not installed any effluent treatment plant and all the wastage of servicing of vehicle, polluted water, is either percolated into ground water or drained into nalah flowing in front of the dealer shop.
(iii) the dealer has encroached upon the green belt and placed their material and provided temporary parking for their staff and costomerin the green belt. for this purpose they have felled hundreds of small sapplings / plants provided by nagar nigam, horticulture deptt. ghaziabad
(iv) as the honda activa is the most saleable item specially among female / young girls, a lot of female customers visit the dealer shop. however, there is no separate washroom for female. even the existing common washroom is not cleaned properly and filled with stink, mud and soil. no toilet soap, paper etc. are provided.
(v) the supervisory staffs are inactive, arrogant and adamant on not providing quality services. specially the account department is worst. at any point of time, a random survey could be done to verify the claim.
4.in view of the position explained above, i very sincerely hope that you understand the mental agony and embarrassment of a customer at that point. i really wonder how the management keeps such employees at the counters and what supervision is envisaged from such show room in charge! but what more could be stated when mr. rohit narula, owner himself is notorious for his behaviour. many of the female staff of the sangam honda are scared of his unbalanced behaviour and weak temperament.in the above circumstances, you may please understand each and every existing customer and whosoever visits this outlet come with a bitter experience against honda.
5.in view of the above, i very humbly request you to kindly get the above issues investigated and necessary action be taken against the dealer i. e. m/s sangam honda, site iv, sahibabad, ghaziabad for violation of irda guidelines, pollution and environment policy of the government and criminal activity in causing free flow of drains and felling of live small plants / trees and also for causing disrepute to honda 2wheelers india limited. further i would also request for orientation of the staff and supervisors to broadened their thinking and make them known that customer friendly people only has place in the competitive markets. your earnest efforts to improve the environment of this dealership will be appreciated.
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