Dear sir
Iam writing this mail with a hope that i will get a solution of my problem. i have purchased 5g model on 15th aug '2018 from SHAH HONDA and on 17th Aug i report a problem of handle vibration i.e after 2 days of purchasing vehicle.on 18th someone came from the service centre and checked my vehicle and did the minor service after that it got solved.but again after 2-3 days i feel little vibration.but as the day passed the vibration keeps on increasing and it was a very difficult for me to ride that vehicle with that problem.than i decided to take my vehicle to the service centre. after servicing the problem got solved but there was a slight vibration for which service supervisor told me that it is there in every honda scooty. so i came home with the satisfaction.again after 3-4 days in the morning i felt such a high vibration and sound from the front side that i decided not to ride my vehicle on that day.as i have no other vehicle i have no option to use this vehicle for my household works.Again i called to the service centre and report this problem.one person came and checked and told me to take this vehicle to the service centre.i visited the service centre on 24th jan'18 and spend my whole day around there.after service i found the problem was not solved completely.so they suggest me to come next day i.e on 25th jan as someone from regional office is coming and he will check the vehicle by own.again i visited on 25th jan with vehicle, i met mr satyajit das who inspect my vehicle and found my rear brake cover has been burnt and it was giving the vibration.as a warranty person he denied to change as according to him it happened due to mishandling.which i didnt agree as if happen due to mishandling than how come the problem arises after 2 days of purchase.
But as a good gesture Mr Manav Shah who is the M.D of shah Honda has cooperated with the company and changed the whole part and i appreciate him for that.he assured me that they have changed the whole assembly and i will not face this issue in the future.so after spending the two full days i was finally happy that i wont face this issue any more. but on 29th jan i found the slight vibration and informed him on the same day.by 30th jan i was very hard to ride that vehicle as the vibration was too high.i scooty was visiting service centre for 3 months repetative.and since than i complain the same thing in every schedule service.now the problem has increased so i visited on 25-08-22 and told them to rectify the issue.they have serviced and assured me that problem has been solved but on the same day i found the vibration and informed them than someone came on 27-08-22 from the service centre and took my vehicle and returned me on 28-08-22 again giving me false surety. on 31-08-22 morning my vehcile took almost 20 mintues to start and after riding 2-3km again i felt the vibration, i immediatly called the service centre and informed them about this issue.someone called me in the evening about the issue so i told them to keep the vehicle for 3-4 days and check properly. so on 15-09-22 they took my scooty and today i.e on 30-09-22 they said that many parts have changed which they have taken approval from the authority but some parts payments i have to do.i agreed on there terms and told them to bring my vehicle to me and i will try and satisfy that my vehicle problem has been solved than i will make the payment. they denied and told me to make the payment 1st then they will deliver the vehicle.but when i spoke with there owner he delivered my vehicle and ask me to test the vehicle, after 2-3 days i found the same problem again and i informed the owner of the service centre. if the problem arises after the part changes than i dont think they have changed the right parts for which they have billed me
My question is i have already done the AMC and extended warranty, always do service on time in the authorised service centre(SHAH HONDA), total running is 11000km approx.despite that my vehicle has troubled me so much..i also told you people in my previous mails that this is a faulty product you people have given me but no bothers to listen.now i also have last option to file a suit against you people that after so many service which were suggested from the head office includes major part change iam not at all satisfied with this vehicle.
if this thing will not taken care soon than i will burn my vehicle in front of the honda showroom and along with legal case against honda and service centre as i have all the service records
Thanking you
Regards,
Chiranjeev Singh Was this information helpful? | 
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