I wanted to let you know about the poor service experience I had at one of your authorized service centers, which has left me very dissatisfied with the service that Honda provided. I recently took my bike to the authorized Hamsa Honda service center in Kancharapalem, Visakhapatnam, Andhra Pradesh, for routine maintenance and repair work. Still, unfortunately, I faced several issues during the service process.
Firstly, the service personnel advised me of a new repair that needed to be done, which resulted in additional expenses. I wasn't told beforehand about replacing certain parts charged on the final bill. This was an unpleasant surprise as the initial estimate did not mention it.
Secondly, the service took a lot longer than expected. It took 15 days longer than the estimated repair time, which was frustrating and inconvenient.
Furthermore, the supervisor (RAJU) at the service center was unprofessional and rude in their behavior. This added to the unpleasant experience and made me question the quality of service being provided by Honda.
To add to my dissatisfaction, when I received the bike after the repair, the signal and back red stop lights were not working, the starter switch and signal switch were broken, and my side mirrors were also damaged. This is unacceptable and makes me doubt the competence of the service center's personnel. And I want a prompt resolution for it, or I want to move this case to Consumer court.
As a loyal Honda customer, I expect higher service and care from your authorized service centers. Please investigate this matter seriously and take appropriate corrective actions to address my issues. Please provide me with a prompt resolution to my complaint. Further vehicle details and service invoice bill, and estimated bill are attached below:
VEHICLE DETAILS:
Order Number: JC-AP[protected]-015514
Invoice Number: AP[protected]
Dealer Name: HAMSA MOTORS PVT LTD
ADDRESS: VISAKHAPATNAM-AP-530007
Frame Number: ME4JF50BCKT402604
Engine Number: JF50ET8402731
Vehicle REG NO: AP39AC6731
Thank you for your attention to this matter.
Sincerely,
LOCHAN.M
PH NO:[protected]
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