Honda 2 Wheelers India — unavailability of spares from past 4 weeks

Address:

560017

Hi team,

I am writing this email after patiently waiting for 4 weeks.

Unfortunately i met with an accident on 3rd may and gave my vehicle for accident insurance claim in tansi honda marathalli bangalore service center. The first shock that i received was that i was asked to pay an amount of rs.300 for inspecting my vehicle. I have never seen such an amount being asked for inspection by any service center. I gave my vehicle on 7-8 may and the insurance approval was given by 9-10 may.

I was told that the vehicle would be ready by 12th may. I knew it was impossible for it to be ready by then so i was expecting it to be ready by next week. Then i kept following up and they kept saying that the parts are not available and they would deliver my vehicle by 19th may 2018. I somehow managed with my sprained leg to move around and it was a very difficult time for me without a vehicle. I was promised that the vehicle would be delivered by 22nd and when i called them they said that they had not started the work as the parts are not available yet. They said that the vehicle would be ready for sure by thursday and when i called i got the same status. Later i told them on friday to fix whatever is available and that i would take the vehicle and they started saying that all parts are available except for the right hand side bonet. Saturday passed, monday passed and when i called in tuesday he promised that the part will be available by evening. Today is 30 may 2018 and he gives me the same answer and it's the worst experience i am ever having in my life.

I cannot believe one part is not available from past 4 weeks. Kawasaki parts are imported from japan within two weeks but honda dio, one of the best selling scooters parts are not available from the past 4 weeks. Either the service center is waiting for an unreliable vendor of his to give him the part or honda is not able to fulfill the demand of the part from such a long time. This is really frustrating and sad to see such a pathetic customer service from a well known brand of honda.

I have still been asked to wait till evening and told that if it doesn't come then come and take the vehicle.

Please consider my request and provide them with the part they want to fix my vehicle. It has been very hectic without my vehicle.

Vehicle : honda dio
Vehicle number : ka 01 hk 6769
Service center : tansi honda, marathalli, bangalore
Contact person : murugan ‭[protected]‬
Job card number : 2103

Regards
Shadab