Honda 2 Wheelers India — very poor service

Durga Charan Laguri

from Junagadh, Gujarat

Address:

Khordha, Odisha, 751016

Sir, it's very disheartening to complain you that, one honda dealer cum service station at bhubaneswar named khimji honda having very poor service i. E. I deposited my honda activa 2 wheeler on dt 20/11/18 at around 8.30am and i received acknowledged copy, delivery time mentioned 3.00pm. This is my paid service, and my serial no is t-10. At evening around 5pm when i arrived i found servicing of my vehicle has not been started, where as the vehicles which came 1-2hour after me (Paid service) there servicing has already been done. When i enqiured to the manager (Madam), they replied it's a minor error, we will do it immediately. The question is here, everyone is busy, how they could take all the things so casually. How the back comers (Those who have not advance booking) could able to done their vehicle earlier. Where as the later comers became fool. We came 8.30 am but till 5.00pm our servicing yet to be done. But those who came around 11-12am they could able to get their work done by 4-5pm. All this is happen due to the mismanagement of the workshop staffs. As a result image, customer service value became dimnishing. From todays experience this is my last visit to this khimji honda service station. This is my appeal to you kindly look into the matter, and try to improve the service quality.

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Honda 2 Wheelers India customer support has been notified about the posted complaint.

Nov 20, 2018

Updated by Durga Charan Laguri Sir, it's very disheartening to complain you that, one honda dealer cum service station at bhubaneswar named khimji honda having very poor service i.e. I deposited my honda activa 2 wheeler on dt 20/11/18 at around 8.30am and i received acknowledged copy, delivery time mentioned 3.00pm.This is my paid service, and my serial no is T-10. At evening around 5pm when i arrived i found servicing of my vehicle has not been started, where as the vehicles which came 1-2hour after me(paid service) there servicing has already been done.When i enqiured to the manager (madam), they replied it's a minor error, we will do it immediately.The question is here, everyone is busy, how they could take all the things so casually. How the back comers (those who have not advance booking) could able to done their vehicle earlier. Where as the later comers became fool. We came 8.30 am but till 5.00pm our servicing yet to be done.but those who came around 11-12am they could able to get their work done by 4-5pm. All this is happen due to the mismanagement of the workshop staffs. As a result image, customer service value became dimnishing.From todays experience this is my last visit to this khimji honda service station.This is my appeal to you kindly look into the matter, and try to improve the service quality.