Honda Activa — regarding honda activa free services

Today, i used 4th free services of mine honda activa at radhe honda vasana bhayali canal road, vadodara-391410. They took my activa around 2.45p. M. From my home, which is around 2 km that time the person was ask me sir is it any problem in your activa and i was clearly told him i just need to my free services nothing else but they didn't communicate or pass this massage to show room guy. When i was called them no body pickup the phone at show room. I visited show room personally to pick mine activa but they told me the billing counter is closed and you have to pay rs.650/- for engine oil, air filter and spark plug. They told me i took a permeation of your wife but my point is, if i was already give the instruction to pick up person can't be change any things than why? Show room person said he is only doing pickup and drop facility, my question is
1. I ask him company id card they told me i don 't have it.
2. If he is doing only pick and drop vehicle than why they ask me what is the problem in your activa.
3. He took my activa the drop it at show room than why he didn't passed my massage to service person.
4. They told me we are very much transparent and your error part is in your activa i shaw you but he didn't get in activa at the time of submit my activa from show room.
I really very disappoint for this behavior, it is not expectable from honda services.
I am waiting for your action against them and confirm me asap.