Honda Activa — Starting problem

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Meerut, Uttar Pradesh, 250002

Hi,
I have a Honda Activa HET 2014 model but I am facing starting problem, that is not start from self or kick and at that time kick is free, there is no pressure in kick.
I have checked with local mechanic he told us that this is problem in activa sometimes two wall has been fixed with each other (chipak jate hai).
Pls. help me what is the exact problem