Honda Cars India Ltd. — car damaged in service now denying repair!! regent honda manpada thane

Address:

Thane, Maharashtra, 400607

Main issue: my car armrest lock is broken. It was cleverly glued by someone at the service center and it is something which cannot be identified quickly and when i used the car after some time it came off and i found dried glue and all which have been used to fix it temporarily. After few days when i went to regent honda service center they simply denied and were very rude as well.

Branch: regent honda (Manpada majhiwada branch).

Service manager: dattaram nikam (He doesn't care and told to complaint wherever you want!)

Service advisor: vaibhav tondwalkar

Front office manager: ravi aggarwal (Most rude)

Complete story:
The car was sent for service to regent honda service center.
On 2nd sept. It was kept for 2 days then sent back. Then i complained that it is not repaired there is some engine knocking and also car was very dirty the carpet was moist and the engine was muddy. They pick up the car on 7th sep again and sent back in the evening saying everything is done.
Then again i called and said the service advisor that it is still not fine the carpet is wet there is bad smell. He said we have done from our side else i will pickup the car again if you want! They think we have car for them to keep it for days and even though they cant do thing at once neither twice properly it takes regent honda multiple times to do simple service of car.

Few days later when customer feedback call came: i told the same story and they said they will get back. Nothing happened!!

I was out of town as well. Then i went to regent honda service center upon my return and showed them that see this arm rest is broken and had been cleverly glued. They straightaway denied and said we are not responsible and you should have come within 2 days if you have queries. I said my car was picked up twice due to bad service you provided you kept it for 4 days total and how could such hidden lock be identified is damaged so quickly which have been glued cleverly. I asked them if you are saying it was already broken then the job card does not have any information which says armrest broken.! They have no answer for that and they are very confident that nothing will happen to them as customers are always sufferred and brand like honda will not get damaged.!!

I asked to submit a formal complaint. They said there is no mechanism to submit any complaint. We have feedback form you can fill that up.

I asked give me letter head of regent honda so i can write a complaint. They denied that.!

I write few lines on the feedback form and give them they were not hesitant to even accept and sign that for me that do whatever you want complaint wherever you want nothing will happen!!

Resolution wanted: fix my car / refund the amount eligible from the service owing to damage you have done. And ask the branch manager to apologise as well for first damaging my car then being rude and showing attitude to customers!!

I have attached the photo of damaged part. Also the copy of complaint i filed in branch with stamp received from them and acknowledged by regent honda itself and that they are denying the repair.

This repair is small and still being denied by honda, but i want to highlight how such company honda does not care about any after sale service. Even in a no issue car the charge for service for a car just 4 years old like 15000. And they are not ready to provide good service and deny repair.