Honda Cars India Ltd. — Complaint against Service and Product Provided

Address:

Jodhpur, Rajasthan

Dear Sir/Madam, Good Morning, Hope you will read this in your pink Health. I have purchased Honda Amaze 1.5 SMT (i-DTEC) on 31st May 2014 vide Invoice No. SLV-INV-DD[protected] from Paras Auto Wheels Pvt. Ltd. In place of dropping the decided plan to buy Hyundai Verna on the basis of assurance and presentation given by your executive about the aforementioned Car and promise of providing best quality of Service . But it is not like that as I given my car in service at Honda car authorized service center from where car was bought I.e. Paras Auto Wheels Pvt. Ltd. On 4th January 2015 and assured that it will be given back after 2 days. But now as per your service executive the both backside tyres are corrading or rubbing and wearing off due to technical error so please don't use car or use as minimum as possible. Now my concern is that have I bought car for exhibition or to put it in front of my house. As my car including tyres are in guarantee period and I want that whole tyres of car which is corrading and wearing off should be replace by new tyres and all technical fault should be resolve on urgent basis as I need my car ASAP cause I am suffering so much without car. After this also i am continuously calling and mailing to Honda Car company customer and service executive but no firm commitment of Resolution or affirmation of resolving the issue as was highly expected but very disappointed from kind of revert from your service executive saying that take your car back we will look into this matter later. For your kind information I want to tell you that no any progress status shared by Honda car authorized service center i.e. Paras Honda they just sayings that take you car back we will look into this later but now I want to know why it can't be now ? For which parts the paras Honda motor is awaiting from since Last 10 days and what are you replacing and servicing give me the whole details and in how much time it will be done. As I know Jodhpur is Not a small place or city where Honda company does not keep in store all necessary parts that are used to required in services of cars as there is well stock of new cars. Even if there is any parts not available then also 10 days is not a short time span in this time parts may be imported from foreign country but I don't now why it couldn't be arrange from within the country "INDIA". I want a revert back on this mail from Paras Honda and details of Job Order as I seen they are reverting us in different Way and manner as you and company's central executive sayings me on phone call and in this mail. So you may know where is actually communication gaps. Awaiting for revert back from paras Honda with Job order details. Hope you will take this matter on high priority as it is High Time for me. Hope you will take a positive action on this immediately. Awaiting for your revert back. Thanks and Regards Vishal Chopra C/o Shantilal Ji Chopra