[Resolved]  Honda Cars India Ltd. — Complaint for giving a car with defective gearbox on delivery

Address:

New Delhi, Delhi

Sir, I booked a new Honda AMAZE /1.2 i-VTECH /(SMT) / Urban Titanium car on 08.11.2013 and was promised in writing by the dealer to give the delivery in the first week of January, 2014. But the things as were promised did not happen and I waited for another two months till I finally got a delivery of the car on 09.03.2014 bearing Chasis no. MAKDF155BEN012845 and Engine no. L12B33325805 from the dealer Automax Honda, Bhikaji Cama Place, New Delhi and became PROUD owner though the idea was short lived . Within 10 minutes just after taking the delivery on 09.03.2013 at 04:30 P.M., when I along with my family members was driving my vehicle towards Temple for pooja ceremony of the same car ( ½ K.M Distance), I noticed within 10 minutes that a strange loud rattling sound coming from the front box of the car . The said problem was immediately conveyed on phone to Mr.Shamim (Sales Executive) of the showroom. After that on my repeated request on phone, the car was picked and taken in the morning of 15.03.2014 to the Naraina Workshop to look into this problem. After 7 days on 22.03.2014, Mr. Manoj (Service Executive) of the showroom has informed me that they have inspected my car and found that it has a manufacturing defect in its Gear box and so the Gear Box has to be repaired/replaced to fix this problem. I again contacted Mr Manoj who assured me that he is having talks with Honda people, then onwards I was in touch with Mr Manoj, who said “thoda aur time lagega”... and “Holi ki chhutti aa gayi”, , , and so on. 2. On hearing the above problem, I was shocked and immediately visited Automax Honda, Bhikaji Cama Place, on 22.03.2014 itself and given my representation in writing to Mr.Sunil Mattoo, ASM (Auto max Honda) and also on phone to Customer care HCIL (reference complaint ID no. 1-[protected]) that since the car has a manufacturing defect and the same noticed in no time after taking the delivery, I therefore refuse to accept this car and requested him to replace the same with a new car of the same Model and colour. 3. After this on 27.03.2014 I got a call from showroom that they have replaced the faulty Gear box and told me to take the delivery of the car. I have again conveyed him that I have already given my consent on 22.03.2014 that I would not accept this defective car and please replace it with a new one. 4. Finally on 02.04.2014 the dealer has fixed one meeting of me with HCIL, Greater NOIDA persons to resolve this problem . After lots of discussions and ifs & buts, the meeting was ended with no conclusion. 5. I have spend Rs. 6.5 lakhs to buy this car and still not able to drive it... it really pains and hurts a lot. Sir me along with my wife and kids had waited 05 months ( 2 months extra after commitment time) to have a ride of this new car. My kids were very happy & thrilled and were in joyous mood after taking the delivery. Now there sentiments have hurt a lot and all their dreams shattered. They are feeling depressed now. 6. Even after lots of discussions and complaints (registered online and in writing), I received a call from Honda customer care seeking feedback regarding performance of the new car and for first service of the car which is due after one month. It is more hurting and depressing to see the ignorance of the issue on the part of Honda authorities. 7. Further, I would also like to present few more points as regard the above matter:- a) Though the car which has a manufacturing defect (noticed in no time after taking the delivery), how can the Honda Authorities marked the car as OK TESTED. If it was not tested, then can they give in writing that the car was NOT TESTED? b) What is the fault of a customer who has received the car with manufacturing defect? c) After taking full payment from me, the Showroom persons waited for three days for the clearance of cheques before giving the delivery of the car. If they cannot deliver the car before taking the whole payment, then how can the customer come to know about the defects in the car. d) The customer is bound to pay the whole amount including logistics, Road tax, Insurance etc before taking the delivery. On the other side, is Honda Company not responsible if they deliver the defective car? e) During the course of this time, no substitute car was provided to me as my daily travelling from my Residence to Office apart from other work is 40km. I rely on my car for commuting. I am daily facing lots of hardships in commuting and incurring lots of money on commuting by Taxis and cabs. This is a great financial loss to a person like me who is a salaried class. f) I am a Gazetted Officer in the Central Govt. Department and had taken Car loan from my Office to buy this car. The car I purchased is still with the Honda Authorities and I am, with no other options, paying monthly EMIs to my Office to repay the loan. Sir, the above problem is giving me a lot of mental and emotional stress, which can lead to depression, anxiety and other medical issues. I sincerely seek your intervention to resolve this matter at the earliest. Sanjiv Kumar Kohli (Gazatted Officer) Central Govt. of India Resi:- H.NO.40-C, Pocket-F, GTB Enclave, Delhi-110093 Mob: [protected] email: kohli.[protected]@rediffmail.com