Honda Cars India Ltd. — complaint regarding services/lost navigation chip

Dear sir/mam,

I, maqsood alam khan, purchased a honda w-rv de car, whose chachis no. Is makgl274fk4043460, temp no. Is temp1440, on 22nd august 2019 from capital cars pvt. Ltd. (Prime honda), plot no. 1, patparganj industrial complex, opposite mother dairy, new delhi. My concern is that when i sent my car for the first time on 26th september 2019, whose pick up and drop from my place was arranged from your end, its cleaning was not done properly for which i left a written remark as well on the receiving slip, and after thoroughly checking the car the next day, i found out that the car's navigation system was not functioning. After searching the reason behind the same, the chip was missing due to which the navigation system works. After that, i called up the sales person, mr. Nandan jha and service advisor minhaz akbar, and informed through whats app as well, but have not received any positive response till date.

This is very disappoining and is the worst experience of receiving a bad car servicing and the behavior of the service advisor has also been very irresponsible.

So, kindly look into the matter and re arrange the navigation chip asap. If i do not get a positive response from your side and the issue does not get resolved, as i am a first time customer of honda, it will be my last time too, and would refrain others too from opting for your services well and if required, a legal action can/ may be taken. Attaching the service invoice for the reference. Awaiting reply.