Honda Cars India Ltd. — Fake commitment from dealer to customor

Address:

Pune, Maharashtra, 411004

Dear sir/Madom(communication no.1-[protected]) . My name is Siddharth A 15 days back I, ve purchased pearl white amaze by full cash payment across which I asked to give free battery sales executive Mr. Ruben said we cant give battery so he commited a sensor in communication with manager miss shalaka. At time of deli. told them to fix it Mr. Ruben said not now you come later .That later didn't came I visited 2 times to the showroom first time they said not available. I told them I will come according to my convineance so I came Mr Ruben sent me to workshop to fit sensor n person in workshop was fighting with other employee saying showroom bills r not paid so I cant give sensor for awhile I thought its a regular garage I came to...went back to showroom nobody responded me for half an hour then manger shalaka said tomorrow morning by 7.00am a person will come home n fix the sensor nobody came. I am not begger .I came to showroom 3 times .i was standing outside showroom to Mr. Ruben and he was not liking my phone . . Is Honda company deals such way that after delivary of vehical they don't even attend custmer at all.my father called Ruben saying there's prob. In system he said he will send person to check. Himself said this we didn't ask him again a fake nobody turned. First n worst experience with HONDA (crystal Honda pune)After this I ve called up cust.care 7 times n answer was we, ll get back to you in 24 hours n nobody called me. Then I ve sent a mail ones on complaint online but invain . Usually I put 1000 rs petrol in my car viz. To the showroom. Instead of getting sensor I bare loss 3000. And worst part is yet there is no response from dealership and company as well. I have toyota etios never gave chance to complaint. I have Hundai I-10 never gave a chance to complaint and This is the pathetic experience with honda that too in begining itself . Did company is aware of this fake complaint and how will it help to increase Market share...and I am worried about service also . . Request to company n dealership to refund whatever I spent on getting free sensor And sensor to give or not will be company's n dealers decision. please attend customer calls. Do not give commitments which cant be fulfilled. Awaiting for revert Regards Siddharth [protected].