Honda Cars India Ltd. — Honda br-v first service.

Address:

Hyderabad, Andhra Pradesh, 500034

1) i am totally shocked how this service center has survived so long, if this is the type of service that is provided. I am completely unsatisfied and totally disgusted at the service. I have to seriously ask myself whether i have been deceived into purchase of a honda car, if this is the level of service that you are providing.
2) to start with, the driver who was supposed to pickup the vehicle from my location, instead of arriving at the agreed time of 10.00 a. M. Only arrived at about 11.45 a. M. Due to this delay, the vehicle obviously only reached the workshop after 1.00 p. M.
3) the customer service manager who called me (Mr. Krishna [protected]) first tried to get me interested in things that were not part of the servicing. I told him not to bother and reported one issue that the reverse gear was a little difficult to engage. He informed me that he would look into it. I was also informed that the vehicle would be ready and i could receive it by 6.30 p. M.
4) i also informed mr. Krishna that i had left my umbrella inside the car and he told me he would ensure that it comes back when the vehicle is delivered.
5) i started calling the service center at around 6.00 to ask the status. I was informed that "vehicle is ready but the driver is not available". I told them that i needed the vehicle by 6.30 but now the return time magically changed from 6.30 to 7.30...
6) the driver finally called me after 8.00 to tell me that he is starting from the service center.
7) when the car finally arrived at the delivery, i was unable to believe my eyes. I actually on the spot wanted to refuse to take delivery. It was filthy. The driver had the audacity to tell me that it was because of rain on the roads. I don't know what his level of intelligence is, but if he thought i was as stupid as that, i can only say that he is sadly mistaken. When he realised i was angry and started pointing out to him the dirt and dust, he changed his tune and started asking me for a cloth so that he could clean the vehicle properly. Was this not supposed to have been done in the service center itself?
8) the great wonder came when i started the car and drove it, today morning. The clutch had been tampered with until it has now become a dead clutch. The pickup of the vehicle has completely gone, and the mileage would obviously drop drastically now. I have to depress and release the clutch all the way to the extreme end to engage the gear. Who did this?
9) the fact that they seemed to have forgotten the umbrella (Maybe one of them needed it to get home), i do not mention here.

If you people cannot make things better, at least you can stop making them worse! This is absolutely the last time i will use your services. I shall much prefer to pay and get my vehicle serviced outside than to again use your third class and most horrible service center once again. And certainly i shall be seriously considering further action in this matter.