[Resolved]  Honda Cars India Ltd. — Honda Car Refund

Address:

Bangalore, Karnataka

Hi, We had booked for a Hondo Mobilio on the 18th of August at Whitefield Honda showroom at Cunningham Road. Due to some personal constraints, we requested to cancel the booking and sent a letter via courier on 10th September 2014. We got a call saying the money would be credited to my account by 25th September. We did not get any call after that. Subsequently on 5th October, we reached out to the showroom and they asked us to get in touch with the representative who took our booking. Ever since we have been trying to reach the gentleman (Mr. Vikram) and he raised issues that the car was damaged during the test drive, so we need to pay for this before we get a refund. The car was damaged will taking it out from the parking lot as there was a rod at a very low level placed next to the car and was not visible. The security guard was standing on the other side and did not mention this nor did the sales representative. The car did not move more than a feet from the parking lot and now they expect us to pay for the damages for their caused by their negligence. On the day of the incident, their manager ( Mr Manjunath) and Mr. Vikram agreed that the accident was not our mistake and we should let the incident be. This change of stand was definitely not one bit ethical and is outright cheap on the Dealer's part. Add to it, they say they have not sent the car for repair till early October. How do i know they have not damaged the car any further and are expecting me to pay for the damages now?? Every day now i am asked to wait for a week to get a refund. Cant believe Honda Service is so pathetic. We have had wonderful experiences in Trident Hyundai and Cheverolet showrooms. Truly Honda needs to spruce up its dealership and help resolve this issue