Honda Cars India Ltd. — Honda jazz vh no. mh 04 gz 7015 - damages under insurance - 13 days

Address:	Mumbai City, Maharashtra, 400078
Website:	www.hondacarindia.com

This has reference to above referred honda jazz vehicle no. Which i have delivered at arya honda bhandup center on 09.05.2017 at 11.14 am for rectification of damages on left side door panel.

The matter was handled by mr. Manish (Mob no. [protected]). Manish had committed that the surveyor will carry out inspection on 10th may 2017 and vehicle should be ready by 13th may 2017. I tried calling manish on 10th and 11th may to confirm completion of inspection, but he was on leave. I tried honda service board no. And was informed someone from arya honda will be in touch and resolve the issue. No calls were received till 13th may 2017 morning. Mr. Manish called and informed that inspection was done on 12th may 2017 only and he provide vehicle in next week for which i wanted to speak to floor manager. The call was not transferred. On 13th may 2017 i again tried calling the board no. To get in touch with the manager. The receptionist didn’t transfer the call and informed that manager will call be back within 30 minutes. No one from arya honda contacted me.

I called mr. Sharad on 14th may, 2017 and informed him the background. Since it was sunday, mr sharad requested me to give additional day. He called me on 15th may 2017 and committed that the vehicle will be ready and i can pick-up the same on 16th may 2017. Again received a call from mr. Krishna of arya honda on 15th may 2017 requesting additional days to replace the whole door panel and vehicle will be delivered on 19th or latest by 20th may 2017.

Now mr. Krishna is telling they are yet receive confirmation from insurance co. I have been promised that the vehicle can be picked up today. I dropped message to mr. Sharad (Manager) asking to help on 20th may, 2017 and have not received a single call or message from him.

During purchase of car lot commitments were given with regards quick settlement of insurance claims under honda assure. But same is not happening in realty.

No one from arya honda bhandup is bothered to provide feedback unless i called. I purchased my car to use it or daily commute of 70 kilometers. But for past 15 days i have been spending rs. 1000 to 1200 on call taxis.

Request to confirm the action taken on return email.