Honda Cars India Ltd. — irrational maintenance of your showroom and very very poor customer feedback of express honda ,Tirupati.

Address:

Chittoor, Andhra Pradesh

I DR.S.MAHESH KIRAN a Paediatric doctor had booked a Honda city VXMT model by paying 25100 RS on 12/11/14 at Express Honda showroom at Tirupati. BOOKING NAME : S.SRINIVASULU COLOUR : GOLDEN BROWN METALLIC MY GMAIL ID :[protected]@gmail.com PHONE NO : [protected] As per the promise made from the company we were going to get our car with in three months and would be intimated before 15 days to adjust our financial matters. COMPLAINTS :- ISSUE HAPPENED :- 1. WE WAITED FOR THREE MONTHS FOR THE CAR AND EVEN PRICES HAVE BEEN INCRESED IN THE WAITING PERIOD OF 60000 IN THE MEAN TIME BUT WE HAVE WAITED FOR YOUR COMPANY CAR. 2.AS intimated we never got call from the showroom before 15 days and were asked to arrange money with in two days on 1/02/15 and after that when we personally visited the showroom their was no car and we were informed that it is on the way and will be reaching here on 05/02/15 at express Honda showroom in Nellore which is owned by same dealer. 3.((When we called)) the show room on 05/02/15 they said car is at Nellore and asked us to start the financial process and we said ok to their suggestion and started our process saying him that we will take car on 09/02/15 of this month . 4.WHEN WE CALLED ON 07/02/15 OF THIS MONTH FOR ORDERING ACCESORIES BEFORE DELIVERY WE WERE HIT BY THE NEWS THAT THE CAR ALLOTED TO US HAVE BEEN DELIVERED TO ANOTHER PARTY. COMPLAINTS :- 1. We were never been intimated before 15 days as promised by the showroom. 2. The number given to us to contact was never operational. 3. When we visited the showroom their were no one to even talk to us and their was no vehicle which they said has arrived and we just had to test drive a vehicle and had to return back 180kms with out any use on 31/02/15. 4. When we called they have said to arrange money which after being arranged with in their intimated time i.e 09/02/15 they have delivered our allotted car to another party. 5. We were not informed about giving our allotted car to another party before and we were not asked regarding our con cent for the above action of giving the car to other. 6. Until we call them we never knew that our allotted car was already given to other party as we have arranged finance form the bank suggested by the showroom and also the down payment. 7. We were reportedly asked to pay amount in Tirupati branch and take delivery in Nellore branch which was not acceptable to us. CONCLUSION :- We will wait for your feedback regarding the complaint or else WE WILL CANCEL OUR BOOKING go to forum court for the loss faced by us by keeping advance amount of 25, 100 with out any result for three months, incresed car prices in the mean time period of waiting which we may have escaped if we took any other car in november and the trauma they caused by giving our allotted car to some one with out our consent and for the failure of not delivering the car with in the time which company had promised. PLEASE DONT LOOSE THE GOOD WILL OF THE COMPANY BY THE MISTAKES DONE BY THE SHOWROOMS WHICH YOU ARE GIVING DEALERSHIPS WHICH LACK AMBIENCE AND FAITH. IF YOU FURTHER DONT LOOK IN TO THESE SHOWROOMS IT WILL DEFAME YOUR BRAND NAME WHICH ALREADY HAD STARTED .