Honda Cars India Ltd. — Lack of service and complete apathy by Dakshin Honda, Bangalore

Address:	Bangalore, Karnataka, 560100
Website:	www.dakshinhonda.com/service-location.htm

I had a rat entry into my car in which a wire was found eaten. The malfunction indicator was showing amber color. I took the car to Dakshin Honda Service Center, Hosur Road (near Electronics City, Bangalore), where the mechanic inspected on his laptop and told the malfunction is due to cut wire, and that there is no remedy possible. The entire wiring set needs to be changed (For me, that's itself surprising!). Since I had insurance, I told them to go ahead. The Service guys confirmed they are placing the order of the part. And that it will take 2-3 days to come from Chennai/Noida.

More 1 month has passed since then. Have been calling them every 2 days, but no concrete response. Everytime they say it will take 2 days more. It is not just frustrating, it is downright atrocious. The Service guy's name is Pradeep Justin, and he has been misleading me all the while. After totally getting fed-up, when I tried to escalate, I was told to talk to Ravi, the Body Shop Manager - He too told me he would get back in a day, which he never did. There is no sincerity of words promised, nor accountability or responsibility - its a real circus in the truest sense of the term. I have told them that my home-office is 35 kms and am suffering everyday for the past more than a month. I have an aged father of 75 years and my mother is a cancer patient, and it's been difficult (and sometimes impossible) to take her to hospitals. This is real suffering and torture. What should I do now?

Left to fend for myself, yesterday I went there and met the AGM - Mr. Nazir Pasha. He called up a few folks, and told me the part has not been ordered in the first place!! So all this one month, they were playing tricks with me??
Mr. Nazir now tells me to bring my car again - all the way to the Service centre. He seemed to be surprised at my plight yesterday and empathised, but I still see the lack of accountability. I just got lip-service, no real help.

I have nowhere to go now. Shall wait for a day or two, and if the same apathy continues, I will take of social media like Twitter, FB and Whatsapp to name and shame. Also, am planning to go and meet folks at Zonal Office, Chennai, and the head-office at Mumbai/Noida. Can I request you this please - this blatant disrespect and callousness towards needy customer should not get to a point where I am already repenting taking a Honda Car.

Note: Inspite of repeated requests to let me know the name of the part in question, I haven't been told what it is. Even Mr. Nazir didn't.

Thanks and Regards,
Shubham
Car Registration: Honda Jazz KA 05 9813
Ph: +91-[protected]
e-mail: shubhams.[protected]@gmail.com