Honda Cars India Ltd. — negligence on sales & service

Address:

DB-16/8, Sector-1, Salt Lake City, 700064

Dear team,

I, hemant pugalia had purchased a car (Honda jazz) from one of your dealers - pinnacle honda in the month of january, 2019.

Within a couple of months of driving the car i figured out that there is something wrong with the electric supply in the car and needed attention. I had notified the same to the service centre and a supervisor (So called) was sent to my residence for inspection. Instead of inspecting the car and addressing the issue he somehow managed to convince me that it was probably my misconception.

16th june, sunday i had taken my kids to the mall for some shopping. As we got in to the car to start back home, the car refused to take ignition. I was left stranded at the mall parking bay for almost 45 mins before the car started again. I adjudged it to be a fuel problem since it only had 2 bars showing on the meter. This was however proved wrong on 19th june, wednesday when i was visiting dhulagarh (37 kms from my residence) for some work. The same problem appeared again and this time it was not for the fuel, since the fuel percentage was 75% approx. I was then sure that there is something terribly wrong with the car. I called the service centre to which they responded well and agreed to toe the car, if required, to their service station. However i suggested them to wait for sometime before they arrange for the pick up as i assumed that the car will start off again just like the previous incident. Luckily the car started after almost 2 hours and i drove straight to the service centre for the issue to be addressed.

After 2 days i received a call from the engineer from the service station looking after the issue stating that the problem has been resolved and that they want to keep the car for one more day under observation. Though not very happy about this, i agreed to give them one more day. I finally got my car today on an assurance that the issue has been resolved.

I have my elderly grand parents who need medical attention on and off. My brother drove my grand mother for an ecg to apollo hospitals in the honda jazz since her bp was not normal. Post her test the car gave up again living my family stranded in the middle of an emergency like situation.

I fail to understand the following :
1. Why would this happen to a car which is not even 6 months old?
2. Are there not enough parameters or checklists to ensure a normal car to a user before handovers?
3. Why was the service center so reluctant when i had first notified the issue within 8 weeks of purchasing the car?
4. Why was the issue not resolved after keeping the car for 3 long days? Is your service station not efficient enough?

The above mentioned case is a complete reflection of negligence from both delivery and service authorities. I am shocked to the core with such services and products from a company like yours. I have been driving cars from different brands like maruti and hyundai for over 15 years. I chose honda this time around as i thought i want an upgrade to a better and a refined engine. But i am utterly disappointed with the car and the service in less than 6 months of purchasing it.

I demand a detailed explanation on such negligence and quality checks during handovers/delivery of a newly purchased car. Also who will be taking responsibility and ownership of such a disastrous display of gross negligence.
I need an immediate response on the aforementioned issue.

Hemant pugalia
[protected]