Honda Cars India Ltd. — pathetic service and looting by honda cars servicing: courtesy honda

Address:

D 196/ D 160, near ESIC Hospital, Okhla I, Okhla, New Delhi, Delhi 110020, 110095

Hi Team,
I am writing this mail expressing my utter disappointment about the pathetic car service and disappointing customer service received from honda cars. I am explaining the entire incident given below which I have already done numerous times to many customer executives
My car Honda City I Dtech was given to remove for some body work and servicing on 6th Sep 2019 at Courtesy Honda, Okhla Phase 2 Delhi and was given an estimated time of 10-12 Days. After multiple delays and arguments, I received the car on 3rd Oct 2019 after 26 days later. Supervisor for the same was a guy named Sumit.
During the period my car was stranded for 26 days, My extended warranty as well as roadside assistance was expired (26th Sep 2019). I was given no prior intimation for that.
Upon receiving the car after service on 3rd Oct 2019, during the trial run outside the showroom I found the car to be unsatisfactory. I found the issues especially with clutch plates and driving of the car. The total amount I paid to the service centre was close to 85k for entire work.
While raising this issue with service centre and after a heated discussion, the incharge there by the name of Mr Sunil gave it to me in writing and signed it that if any issue comes in the car the service centre will be responsible.
Now 10 days later on 13th Oct 2019, I took the car to the wedding in jalandhar and the gear got freezed at midnight. Amidst difficulty I have to arrange the hotel at midnight. Next morning I took it to nearest dealership i.e Galaxy Honda in Jalandhar and take a cab for my return ride.
Upon showing it to service centre they told me that the gear box is jammed up from the inside and in order to open it they will charge close to 12k.Shocked by this I have tried to contact Courtesy Honda and Honda customer care executive but it is of no use. Now the car is stranded there from last 2 days and I am running from pillar to post but it is of no use.
I will have to resort to consumer forum and social media and if my problem is not resolved. I want my car in upright condition and I am not ready to pay any additional charges because of following reasons:
1. No intimation was provided to me by Courtesy Honda and on expressing my concern after receiving the car they gave it to me in writing that If any issue comes up they will be liable. I am attaching the same copy as proof with this mail2. Even after spending 85K I am struggling with my car. Also both my extended warranty and roadside assistance expired while car was stranded in service centre only. No communication was given after inspection by courtesy honda that any problem is there with gear box

Need immediate response on this !!! I have already lost more than 1.3 lakh because of this pathetic experience.