Courtesy Honda Customer Care
Courtesy Honda
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COMPLAINTS

Courtesy Honda Customer Care

Courtesy Honda

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Address
D196 & 160 Okhla Ind Area Phase 1
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
3
down
3

Fax:
Fax:
+91 11 4320 0001  

Additional info
Additional Contact Numbers

New Delhi
Sales : +91 11 4071 0000
Service : +91 11 4071 0000
Parts : +91 11 4071 0000
Used cars : +91 97 1788 7887
Bodyshop : +91 11 4108 0069; +91 11 4108 0076
Finance : +91 99 1099 8165
Insurance : +91 97 1719 6506
Careers : +91 99 7149 6543

Wazirpur
Testdrive : +91 88 0093 3381
Service : +91 11 4320 0000
Sales : +91 11 4071 0000



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Complaints
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Courtesy Honda Complaints & Reviews

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Courtesy Honda — new car breakdown

 jagdish pal on Jun 6, 2019
Hi Honda Team,

I have bought Honda Amaze (DL3CCP9273) on Oct 2018 and today (5th June 2019) within 6 months, it's breakdown when I was coming home from a meeting. I have called your helpline[protected] they said they can't help as I am not a registered user of 24/7 helpline, but I believe they have to support or provide any possible help.

I tried to take help from nearby mechanics but they advised go to Honda as it's a new car.

Kindly advice for next steps

Regards,
Jagdish Pal
[protected]...
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Courtesy Honda — steering/wipers/navigation card/boot /invoice wrongly mentioned

 karunkaushal on Mar 5, 2019
Sir,
I have my wrv car get service from prestige honda in dec 18.
I have also raised my concern on 1st jan 19 communication no 1-[protected] and and another on 18th jan 19 communication no 1-[protected].

I have raised that on my service.
1. Prestige honda has mentioned on my invoice that i have refused to replace wiper blade although service adviser has told me that get it replace on your next service.
What is the logic behind mention this on my invoice?
2. Boot nut bolts getting rust and service adviser has taken pictures of this stating that...
Complaint comments  Read comments Complaint category Car Dealers

Courtesy Honda — honda amaze

 R K Chandel on Feb 20, 2019
I m booked (Agent-amar chada) new honda amaze rs660500 in lally automobiles, kamarhati,, solan, himachal pradesh showroom in 02/02/2019. But after delivery make a bill rs.[protected]/02/2019) and last 13 day not solve the problem and force me clear the balance payment and receive your bill, rsa or warranty certificate.

I am talk to accountant and manager but i m not a satisfied...
Complaint comments  Read comments [1]Complaint category Cars, Vans & SUVs

Courtesy Honda — did not receive the rc after 10 months of purchase

 Mohit Chauhan Kalkaji on Oct 26, 2018
Did not receive my rc and it’s been 10 months now, insurance people also denying for insurance claim, i want this issue to be resolved soon, my car is in the workshop from almost a month now, everyone is denying on there mistakes and not letting me to take claim for my fully insured car, need a response soon or else more and more complaints will be filled everywhere against the people involved...
Complaint comments  Read comments Complaint category Car Dealers

Courtesy Honda — airbags not opened

 Smart Pavitra on Sep 24, 2018
I own a honda mobilio car. It met with a serius accident from back and the car's back was destroyed. Its airbags does not opened which is a major issue. Because of it one passenger now is suffring with stiches on head. There were 3 passengers in total. 1 in front and 3 on middle
All were wearing the seat belts even in the middle.
The driver is having a shoulder injury because airbags didnt opened. I am attaching car photis as well....
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Courtesy Honda — wrv honda service faults

 Akhil Mukhija on Sep 12, 2018
“ honda “ car and brand is good to run,
But service station in panipat haryana is worst.

Lots of small work, workers doesn’t know how to resolve the problems faced by the car owner.

Poor quality of assistance and service.

Important :
Need to be correct _ if honda needs to stay in market for its comfort cars zone.
Because they making car service like
They sucked all comforts from car, while i get my car to them for services....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Courtesy Honda — vibration noise from the day of delivery

 RAM MOHAN MEHRA on Jul 11, 2018
We have taken delivery of Honda Amaze 2018 on June 24, 2018 in the afternoon. At the time of delivery itself we complained about the vibration noise while pick up at 1st and 2nd gear.
We were told to send the car next day to be checked in the workshop. We did that but car was returned saying that we rectify the defact in 1st service.
The 1st service was done July 08, 2018. But the issues were not resolved.
We again visited the showroom on the very day. We were told that now the workshop is closed and they will send the person to rectify the problem wherever the car would be.
Complaint comments  Read comments Complaint category Education

Courtesy Honda — pungent smell in ac vents. incompetent workshop staff.

 anurag21 on May 29, 2018
I purchased honda jazz v cvt (Reg. No. Dl 3c cl 6456) on 24th feb 2017 from courtesy honda. Since then i have been visiting courtesy honda bodyshop in okhla phase 2 for servicing. During my last visit for regular service, i told the service manager that there is some issue with ac as when i turn ac off and keep the fan running, a very pungent smell comes from the vents. After which on advise of service manager and engineer, air filter was changed and without even checking whether the problem is resolved or not i was handed the car back after service. I asked many times is the problem addressed and...
Complaint comments  Read comments Complaint category Car Service Centers

Courtesy Honda — horrible experience of things being stolen from car

 ruchika26 on May 16, 2018
I had sent my honda city car for second service after constant reminders from the service station, the lady booked an appointment for 11 am on sat, 12 may 2018. However, when my family member reached there, he was made to wait for 3 hours and car service started at around 2:30 pm. This was least expected and to add to it after calling the lady who had booked the appointment, i was surprised to know that she had not booked the same even after calling me regularly for it.

This was not enough as when the car came back, i realized the second day that my watch and sunglasses that were...
Complaint comments  Read comments Complaint category Car Service Centers

Courtesy Honda — wrv

 jatinder munjal on Apr 27, 2018
I have perch aged wrv Honda from ur panipat dealer courtesy Honda on 14th aug 2014.from the beginning i face problem in my car i went so many times but no satisfactory report come to me.one month ago i given complaint about a liquid fallen in the door from left side and their service Eng assured me to resolve problem within 24 hours and he get photographs and a copy of rc .but till today no solution given to me.i am very much fed up for the poor service such like a Honda co. plz resolve my problem as early as possible otherwise i will go to consumer court and ur dealer will be fully responsible...
Complaint comments  Read comments Complaint category Car Dealers

Courtesy Honda — honda wrv gears problems

 abhi696 on Jan 14, 2018
I have taken new honda wrvfrom courtesy honda (Lally automobile) okhla new delhi. From the first day i bought car the gears are very hard and i register complaint in 1st service they are saying all wrv and amaze have this problem facing and service centre is saying now all prob solved and your gear are perfect now. And now after 2 days again problems start in gears then courtesy honda send one boy his name is vikas from phase-2 okhla he take my car to service centre and he comes after 2 or 3 hours and saying all okay in car gears and he is saying car gears want lubricant. Now again problems start...
Complaint comments  Read comments Complaint category Car Service Centers

Courtesy Honda — battery of car key

 Neha Mantry on Oct 15, 2017
My car was serviced in last month. I got the battery of my car keys got changed at the same time only.
Its been just a month and the battery of the key is dead again.
Technically i have two keys. And both had new battery in them and both are dead now.
I was charged 500 something rupees for one battery change. Please help me regarding the same.
I want to file a complaint regarding the poor services offered to me. Please replace the bettery of my key. Reply asap....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Courtesy Honda — Poor service false billing courtesy honda okhla

 Ashwani Lal
Am fed up with the extremely low service levels, improper response, no response and irresponsible executives at Courtesy Honda Okhla.
Over and above, possible false billing with poor responsibility levels.
My car number is DL2CAW 8192 registered with Tata Steel Ltd.
I need to speak to some one senior in your organisation to complain.
My contact details are mentioned below.
I await a call back from someone senior....
Complaint comments  Read comments Complaint category Car Service Centers

Courtesy Honda — Complaint regarding honda city CAR DL1CM-3050

 p k jindal
I currently own a Honda car (HONDA CITY DL1CM3050). I purchased this car from courtesy Honda Wazirpur Industrial Area and have till date got all my car services from that service centre only.

On 5 May 2017 (Friday) I received a call from Country Honda and they told me that they have encountered some problem related to airbags in the car and have to change a part of the same free of cost. I agreed to it.

On morning of 8 May 2017 (Monday) VIJAY PAL from Country Honda came to pick up my car. He carefully examined the car to check fuel level, dents etc. and in this process...
Complaint comments  Read comments [1]Complaint category Car Dealers

Courtesy Honda — Ill mannered and Rude Staff

 Aash1ma
This is to bring to your notice that your staff - Kavita @ Courtesy Honda, Wazipur is very ill mannered and rude. My father - Subhash Dhawan who is a senior citizen had gone to your shower room and this girl Kavita spoke to him in a very rude manner and this happened earlier as well. We bought 4 cars in the span of 3 years from your office and with such kind of response if we get, how do you expect us to come again at your show room. My father asked about a person from Kavita and she replied that he is having lunch and when my father asked, how long will that guy take since he had to go somewhere,...
Complaint comments  Read comments Complaint category Car Dealers

Courtesy Honda — Defective piece of lights

 Ashuji20
I am Very upset with the kind of behaviour i got at the dealership, , despite of resolving the customer complaints .. none of them bothered to speak on the issue and just sent the regret mail that problem cannot be resolved and they didn't answered even one of the four clarifications I questioned from them, which is really unprofessional.
I have the complete chain of conversation which I want to raise in the proper forum so that the company should realise the kind of treatment their customers are getting
Pls help...
Complaint comments  Read comments Complaint category Car Dealers

Courtesy Honda — Promised Honda connect not provided

 Dr.J.L.Gupta
Chitra Lahiri
Customer Relationship Management
Honda Cars India Ltd., Greater Noida

Respected Ms Chitra Lahri,

In pursuance to your investigation, I have received mail
from M/S Laily Automobiles denying my claim to get
the Honda city connect.

In this connection, I have to state that I am not happy with the reply
n I have been certainly deceived.

Kindly arrange a meeting with the sales adviser Mr. Rahul Prajapati. Also
give his residential address, telephone no to sort out the issue further.
Complaint comments  Read comments Complaint category Car Dealers

Courtesy Honda — Irresponsible service in wazirpur branch

 Raj thukral
We have booked vehicle for service yesterday night for service for 11'o clock thursday i. e. for today morning to your executive name vandana in your wazirpur branch but they not send vehicle in this time and around 12.45' o clock, after about 03 hour later she again call me and tell me that today driver santosh is not come so she can not send vehicle till evening. due to such irresponsible and careless behaviour my punjab visit is cancelled. so look to the matter and clarify me about such irresponsible act...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Courtesy Honda — Repeat complaints for single matter

 Shikhar bhatia
Underbody engine cover was damaged in march/april and the same was taken to panipat dealership for repair at that time. They just put a new underbody cover that time and left it hanging (Not fitted properly at all). After this my car has been went to dealer ship thrice for same matter. They say that other parts also need to change along with it. But still not able to fix the problem. One time they say that fender lining needs to be changed, then another time they say that splash guard needs to be changed. I agreed to them to change whatever is required. But after all done and till today, then cover...
Complaint comments  Read comments Complaint category Car Service Centers

Courtesy Honda — Poor handling of vehicle at service center and incompetent service engineers

 Divraj Singh
Courtsey honda lally automobiles pvt. Ltd. Wazir pur industral area delhi-52 (India).
Many things which would not let you take you car to this dealer:
1. Service engineers at this dealer are not competent to look into a problem - rather they would do hit and try and play around with your vehicle to find the issue, but at the end would not fix it
2. Handling of vehilcle within the service unit is at stake - the drivers handle the cars like they are playing video game
3. Service head does not accept anything to be manufacturing fault - they just open all the parts of the...
Complaint comments  Read comments Complaint category Car Dealers

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