Honda Cars India Ltd. — Poor customer service. Overcharging

Address:

400614

This has reference to the above subject. I have bought a honda wrw vx mt from hallmark honda dealer, having taken the delivery of the vehicle on 30.6.17. I had a poor customer service from the dealer as mentioned in the below points.

1. Poor follow up: i had visited the dealer twice to have a look at the vehicle. The marketing executive just did not follow up with me to know my decision. I had inquired with another dealer (Regent honda) in mumbai. The executive from the dealer not only kept in touch with me on a regular basis, but also came and met me at my office with his team leader.
2. Autozone: i desired to sell my existing vehicle and buy the new wrw. I visited the hallmark autozone to get my car evaluated. I did not get a proper evaluation value, only a rough amount of rs 4.5 lac was indicated. The team leader of regent got my vehicle evaluated and helped me sell the car at rs 5.5 lacs (Rs 1.0 lac more than hallmark honda)
3. Delivery period: while enquiring for the delivery period i was informed that the delivery period is 4 weeks and booking had to be done in the beginning of the month. Based on the number of vehicles allocated by honda to them they could tell me the period. I had informed them that i needed the vehicle immediately and i would be making a out right purchase. The color of the vehicle was also decided. Regent honda when they met me informed that the vehicle is available when i enquired.
4. Loan for vehicle: i had already informed that i didnot need any finance to buy the car. Yet the executive of hallmark honda kept asking as to if i needed financing. Why was i being asked? Does he get a cut.
5. Follow up by hallmark: i decided to procure the vehicle from them as it was close to my residence and i had already procured brio from the showroom. I also get my city serviced from the showroom. Inspite of having a long association with the showroom they did not follow up regularly with me. Once i decided to buy the car, i immediately deposited the booking amount of rs 25000 on 21.6.17. I transferred rs 1, 50, 000 on 22.6.17. On 22.6.17 i receive the first follow up call from hallmark. The person asked me of the decision taken by me for the vehicle as i had visited the showroom to inquiry. The person was not aware that the purchase decision was already made and the amounts had already been paid. Does the right hand not know that the left hand does. On thursday i receive a call from the showroom telling me that i need to pay the balance amount by end of day (Friday). I had already informed the gm sales that the balance amount would be paid by tuesday morning (The next week) as it was long weekend with the banks being closed which the gm sales agreed. As the person asked for the money by friday evening i made necessary arrangements for the fund transfer by friday afternoon. When i enquired on saturday morning regarding the progress in documentation as the total amount had been paid, i was informed that the work would start only on tuesday. The question is why was the amount being asked on friday when no work was going to be done. When i asked the dealer i did not receive a satisfactory reply.
6. Payment receipts: the executive of hallmark came to my office to complete the documentation (Welcome kit). As he was coming i had requested for the receipts of payments made to be brought. When he came he conveniently forgot to bring the receipts. He then sent the receipts through whats app.
7. Delivery of vehicle: i had informed the showroom that i would be taking the delivery on 30.6.17 at 3.30. I was informed that i should spare around 1 hour for the delivery. On reaching the showroom on time my experience with my family was as follows: a) the vehicle was not ready for delivery inspite of informing the time well in advance (2 days) b) the accessories requested and paid for were not available and could not be fitted and vehicle delivery taken without the accessories. The showroom had to make only 3 car delivery on the date. On enquiring i found that the showroom did not have the accessory for a long time and had ordered for it. They were not sure when the same would be available. The question is why ask for payment when the parts are not available. I was also informed that when the accessories came i would have to pay the additional gst amount. I cannot seem to understand the reason, as the car was being bought pre gst. C) the airconditioning of the showroom is not working (This has been seen in my past visits also). We were made to sit in a warm showroom without any body attending to us (The executive kept coming and going). He did not have any other delivery or customer to attend to, then why were we not given proper attention. D) the 1 hour to take delivery was being taken to understand the documents (Takes 5 minutes) and getting a proper brief of the working of the car features. The proper brief /explanation of the features was not given. The connectivity of the phone with the audio system for hands free could not be done, and was informed that probably iphone 7 was not compatible (Which i did not agree).in short the experience while taking delivery was very poor and would rate the same as 4 on a scale of 10.
I have expressed my experiences above and hope that someone makes note of the same and takes necessary actions to resolve my issues to make me a satisfied happy customer. I would be happy to hear from you informing the corrective actions taken.