Honda Cars India Ltd. — REPLACEMENT OF HONDA CITY VMT TEMP REG: KL2AATEMPORARY4118 (2)

Address:

Kollam, Kerala

From Jose G Daniel Puthenparampil House Pathirickal PO Pathanapuram +91-[protected] / [protected] E-Mail- To The Manager Customer Care Honda Cars India Ltd. Dear Sir, Ref: Honda City VMT 2015, Chasis No.MAKGM859EF4103073, Engine No.N15A12410229, Transmission No. E57A2210729, Temp. Reg. KL2AATEMPORARY4118 On 21st May 2015, I placed an order at your authorized dealer Muthoot Automotive India Pvt Ltd, Kollam, Kerala, India for a Honda City VMT 2015. The car has been delivered on 05th June 2015, Friday at 2.30 PM with the details as referenced above. When I was about to take the car for a drive on the same day itself, unfortunately I found that the rear view mirror has been dismantled from the windscreen socket. So today, 06th June 2015, I took the car to the same show room to notify them the matter. The show room staffs did not taken the matter seriously and started to fix the mirror by themselves, even though I insisted them to call a professional technician to check the matter. And this non professional approach has been ended up with a crack on my brand new car's windscreen and I left my car in the show room itself and drove back to my home by the courtesy car arranged by the dealer. This happened within 24 hours of the delivery of my car, which is really a shocking experience for me and I never expected such a disappointment when I decided to purchase a brand new car from a well known car producing company. If this is the way a brand new car is treated in an authorized center, how I can assure that in future, my car will be treated or serviced in a proper way. I look forward to solve this matter immediately with the following options 1.Replace the car with another brand new one (kindly note that, now the car is no longer my dream car what I ordered and I drove the car only two times when I collected from the show room and return to the show room). 2. Refund the cash I paid along with the compensation for the difficulties I am going through. I appreciate a prompt reply on this matter at the earliest. I can submit all the relevant documents on request. Thanking you