Honda Cars India Ltd. — service & repair
Bhbhavana32 on Nov 14, 2017
Dear sir / madam,
This is with regards to my vehicle # mh-02-ch-9152.
Please note my vehicle was sent to the service center on tuesday, 7th november in the afternoon to repair the front door (Fender) under insurance and the service advisor was mr rajesh menezes. He called me after the car was received requesting me to e-mail the rc copy, my pan card & driving license which was mailed to him immediately... Although the claim form was not sent to him until fri... There was no follow up by anyone until then and finally when i called him he asked me if i had sent the e-mail pertaining to my rc copy, my pan card & driving license which was sent immediately and the same thing was asked after 3 days... He said he hasnt checked mail and got confused as they have too many cars to handle and cant remember!! Thats a lovely answer for a service industry.
However then he confirmed he has received the documents... And time and again it was informed to sandeep singh / rajesh menezes that my main area of concern is to fix the front door and have it covered under insurance...
Yesterday monday, 13th november tried calling rajesh to get the status if the inspection had happened but his mobile was off i even sent him a sms to call me back... But no reply.
This morning i get a call from rajesh saying that the inspector had come and has not approved of the front door and if u need to get it done there is a cost of 18, 000/- and he is ok to cover the rear bumper (Please note this was never an issue but i did mention in the claim form thinking may be this get covered too.. Neither rajesh nor sandeep guided me how to fill the accident incidence). After discussin the same with raj bhosale he tells me it cannot be 18000 they must have said 1800/-... Asked him to re-check with rajesh menezes and he calls back and tells me you were right its 18000 and not 1800/- what kind of co-ordination within their own staff??
After one week of keeping my vehicle with them this is the answer i get... I do understand the claim form got delayed because of me but least they should know is why the vehicle has been sent out. It clearly the service advisor that has not informed the inspector what was the issue and has not guided me correctly to fill in the claim form.
After me telling him please send the car back to me he was very casual about it and just said ok will send it back.. Is this the kind of service honda provides?? Being such a big brand and the replies that the advisors give is unbelievable...
Request some senior to look into the same and revert back at the earliest!!
[Nov 14, 2017] Honda Cars India Ltd. customer support has been notified about the posted complaint.
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