Honda Cars India Ltd. — Unethical behaviour

Address:

Bikaner, Rajasthan, 334001

To,
Honda Car
Subject: - Complaint of Misuse of Car RJ07 CC 4500.
Sir,
I know that you will through this mail in waste paper basket but being a customer of your Bikaner dealer and a user of Honda City Car I am writing this mail to you.
I also know the consumer rules, wherein I can approach to the competent authority.
The car owned by me bearing No. RJ07 CC 4500, was given for service to your Bikaner dealer. I want to let you know the first episode in respect of accepting the amount of service charges in Cash. The official on duty categorically denied accepting the Cheque and compelling for making the payment in Cash. This is clear cut flouting of rules and regulation of business as well as against the announcement of policy of Hon’ble Prime Minister. When we compel he accepted the cheque but detained our vehicle and write down that he will hand over the vehicle after clearing of the cheque.
Sir, I want to first of all introduce that I am not new Car user of Honda, previously the Honda City RJ 14 5C 3606. This fact is subject to verification from your own record. The Car No RJ07 CC 4500 is also subject to verification from your own record. If you want to know about myself you can very well know from Google by putting the name of Suresh Ojha, Suresh Ojha Bikaner. I think this itself will speak. I am repudiated person of Bikaner and perhaps the cheque of mine were newer bounced, therefore the system so adopted by the dealer is highly objectionable. I am enclosing herewith scan copy of invoice duly hand written the remarks.
You are requested to kindly do the needful and take action.
The Second complaint is in respect of misuse of car as and when remained in their custody or doing service. When my son went for taking the delivery of car one pair of baby shoe was found. In my family there is no baby. The baby shoe was belongs to the person who sit in the car. This is very serious matter which should be looked into the record of the Car and period of custody of the dealer is subject to verification from the record of the dealer. You are therefore, requested to kindly obtained CC TV footage and enquire the matter that who brought the car out of the service center before delivered to me in my absence for his personal use. This is not expected from the dealer of company like Honda.
The matter not ends here, the owner of the agency was approached on Telephone No. [protected] but he refused to talk and bluntly said that talk at counter only and I will not come to you to verify about the complaint of mine.
Sir, the dealer is not PARDANASHEEN and is supposed to hear the customer. He is not there to sit only but has to hear the complaint also. Though we are having no authority to say anything but you are the competent person to compel him in future to attend the customer also, when he is very much in the premises.
Before parting one example I want to let you know, which is bring reproduced hereunder mailed to your Bikaner dealer on today.
“In connection with complain of behavior of the official I have try to contract Mr.
Ankit Gupta on the cell phone no[protected] but the phone was not responding at 10.30 Am of 27.04.2017. I want to request so as to least attend the phone.”
WHAT I FEEL THAT IN YOU COMPANY THE SYSTEM OF ACCOMODATION STARTED, ONLY BECAUSE THEREOF THE OFFICERS OF THE COMPANY IS KEEPING MUM ON THE COMPLAINT OF CUSTOMER AND THE DEALERSHIP IS DARE TO BEHAVE IN THIS RUDE MANNER.
I hope that this complaint will be attended and action shall be taken.
I ALSO KNOW THAT THE CLERK SITTING IN THE CALL CENTER IS RESPONDING IN STREO TYPE LANGAUAGE. THIS IS NOT A COMPLIANT WHICH SHOULD BE REPLIED IN STREO TYPE.
With regards.
Encl.:- AS above Yours
Date :-27.04.2017 (Suresh Ojha)