[Resolved]  Honda City — Against services of a dealer 'Vaishali Honda' at Patna

Address:

Patna, Bihar

Sir, This is an 2nd reminder mail. Kindly go through the trailing mails, scrutinize the matter and take urgent action on your end, because it is difficult for us without the vehicle. Regards Sanjib Baruah O(A&W) From: BARUAH, SANJIB. Sent: 12 June 2014 10:28 To: '[protected]@vaishalihonda.com'; '[protected]@vaishalihonda.com' Cc: '[protected]@hondacarindia.com'; JHA, P.N.; MALLIK R N, CM(A&W, CSR) Subject: FW: FW: Kind Attn:Mr. Sanjib Baruah Sir, This is an reminder mail. Kindly go through the trailing mails, scrutinize the matter and take urgent action on your end, because it is difficult for us without the vehicle. Regards Sanjib Baruah O(A&W) From: BARUAH, SANJIB. Sent: 11 June 2014 17:16 To: '[protected]@vaishalihonda.com'; '[protected]@vaishalihonda.com' Cc: JHA, P.N.; MALLIK R N, CM(A&W, CSR) Subject: FW: FW: Kind Attn:Mr. Sanjib Baruah Sir, It is one more request to send the bill through mail to undersigned from Vaishali Honda at Patna . We request to Vaishali Honda at Patna, several time for send the bill for further approval at our office for payment purpose, but they have not responding our request till now. You are requested to kindly look into the matter and take necessary action for needful solution. Vehicle details:- Name : IOCL City : PATNA User Pincode : 851114 Email : [protected]@indianoil.in Telephone : [protected] Mobile : [protected] Category : Service Model : CITY 1.5 V MT Year : 2011 Car Reg.No. : BR-09-H-7840 Thanks with kind Regards... Sanjib Baruah O(A & W) Barauni Refinery [protected] - [protected] : [protected]@indianoil.in: : [protected]@gmail.com Success With People Begins With Love For People. ॐ सर्वे भवन्तु सुखिनः, सर्वे सन्तु निरामयः सर्वे भद्राणि पश्यन्तु, मा कश्चिद दुखभाग भवेत्. From: Customer Relations [mailto:[protected]@hondacarindia.com] Sent: 11 June 2014 12:49 To: BARUAH, SANJIB. Cc: [protected]@vaishalihonda.com Subject: Re: FW: Kind Attn:Mr. Sanjib Baruah Dear Mr. Baruah This is in reference to your trailing communications. At the outset we regret the inconvenience caused. We understand delay has happened due to unavailability of the parts at our dealership however your vehicle is ready and will be delivered tentatively by today evening. We seek your cooperation and wish to assure you best of our services. Regards, Nipun Gautam Customer Relationship Management Honda Cars India Ltd., Greater Noida From: "BARUAH, SANJIB." To: "[protected]@hondacarindia.com", Cc: "[protected]@vaishalihonda.com." Date: 06/10/2014 12:44 PM Subject: FW: Kind Attn:IOCL ________________________________________ Gentle Reminder please. From: BARUAH, SANJIB. Sent: 09 June 2014 12:17 To: '[protected]@hondacarindia.com' Cc: JHA, P.N.; MALLIK R N, CM(A&W, CSR) Subject: FW: Kind Attn:IOCL Sir, As you are aware of the trouble in our official vehicle. We handed over the vehicle to your dealer, Vaishali Honda at Patna, on 27.05.2014 and still waiting for completion of required maintenance and delivery of the vehicle. Besides this, I would like to draw your attention towards the misconduct of your personnel, they did not entertain our phone calls sincerely, even didn’t pick our maximum phone calls. This type of misconduction shows the negligency towards us. You are requested to deeply examine the case and arrange to get it resolved and make delivery of the vehicle in required condition on urgent basis, as it is an official vehicle and we are day to day facing problem for meeting conveyance requirements of our executives. Looking for your positive response. Thanks with kind Regards... Sanjib Baruah O(A & W) Barauni Refinery [protected] - [protected] : [protected]@indianoil.in: : [protected]@gmail.com Success With People Begins With Love For People. ॐ सर्वे भवन्तु सुखिनः, सर्वे सन्तु निरामयः सर्वे भद्राणि पश्यन्तु, मा कश्चिद दुखभाग भवेत्. From: BARUAH, SANJIB. Sent: Monday, June 09, 2014 11:07 AM To: BR HR (TRANSPORT) Subject: FW: Kind Attn:IOCL From: Customer Relations [mailto:[protected]@hondacarindia.com] Sent: 28 May 2014 11:40 To: BARUAH, SANJIB. Cc: [protected]@vaishalihonda.com Subject: Re: Kind Attn:IOCL Dear Concerned This is in reference to your trailing communication. At the outset we sincerely apologize for the inconvenience caused. We understand your vehicle is at our dealership for the required work. Please be assured that all the work in your vehicle will be carried out as per the Honda standards. Assuring you best of our services at all the times. Regards, Nipun Gautam Customer Relationship Management Honda Cars India Ltd., Greater Noida From: [protected]@indianoil.in To: [protected]@hondacarindia.com, Date: 05/26/2014 12:18 PM Subject: Honda Car India :: Service Feedback Information ________________________________________ Service Feedback Details Name : IOCL City : PATNA User Pincode : 851114 Email : [protected]@indianoil.in Telephone : [protected] Mobile : [protected] Category : Service Model : CITY 1.5 V MT Year : 2011 Car Reg.No. : BR-09-H-7840 Dealer : Vaishali Honda-Boring Road Comments : Since last 8-10 months our car stops with knock while on running. On such occasions we had contacted your authorized dealer Vaishali Honda at Patna on different dates as mentioned below for trouble shooting of the problem: 1st Visit: 01.08.2013 2nd Visit: 20.03.2014 3rd Visit: 30.03.2014 4th Visit Today: 26.05.2014 Besides out continuous approach, we found no result and the problem is still there. Our driver feels problem and fear while on driving as it stops suddenly with knock. You are requested to kindly look into the matter and take necessary action for needful solution.