Honda — Delay in service and complacent behaviour of staff.

It’s dr srivatsa owner of Honda amaze ts15ee5229.
My vehicle got water clogged on 20/9/2020
I gave the vehicle on 22/10/2020 to green Honda.
The insurance was royal sundaram and they asked for combustion test for insurance approval and the workshop people took 10 day to do that and at last my insurance was approved on 20/10/2020.
They said that they will deliver the vehicle on 20/11/2020.
And they also said 10 days for spare order and procurement.10 days for installation and 10 days for spare.
I waited as they said.

Meanwhile I keep on calling them for the status they said the flood vehicles are more hence they need time.

On around 14 or 15 of November I again called the exe. He said we got the repaired engine which needs to be installed.
On 20 th I made a visit to workshop for actual status realisation I found my engine kept on floor without any support and idle. Still they even not started their job. I requested the incharge to address he said he’ll look after and assured to done on same day.
On 21 I made call they said it should go for test drive.
On 23 I my self made call they said engine has some knock sound abnormal that need to be fixed.
Still they are not responding properly. As a customer i had best hope on Honda since from my studies so that I purchased Honda.
Similar problem I got long back on 2015 they took 1 month to finish their job.
This time they are taking too much time and became complacent to even talk to customer. They are reckless in updating status to me. I accept that they have work load. But as a customer and a doctor I deserve a minimum respect from the employees of the work shop. They behave like customers are at their mercy. Which is condemned.