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Royal Sundaram General Insurance Complaints & Reviews

3.4
Last updated Aug 20, 2023
Complaints 241
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Royal Sundaram General Insurance reviews & complaints(241)

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R
from New Delhi, Delhi
Aug 20, 2023
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Complaint about poor service

Address:473,Street No 1 Jhanda Chowk Village Ghevra Delhi

I have purchased a insurance policy for my vehicle DL 9 CA 8610 5 on in January where as I want to get a claim in May so I registered a claim with the help of Maruti workshop near my location but in the time of claim the company denied the claim and mark it no claim because of their improper documentation and I have to wear all the charges that are needed to be paid because of the repair according to the company I have three policy that is...
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B
bhavinchauhan
from Ahmedabad, Gujarat
Jan 17, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Wrong Payment done from my ICICI account for health insurance

Address:HSno-402,1for,ghoda Camp shahibaugh ahmedabad 380004

My Policy Number is HSAA[protected] of Royal Sundaram. I paid my health insurance premium on date 13/09/2022 as Rs 6768.00. unfortunately I Check and found that my policy expired due to not renewal. But I Paid online to Roya Sundaram General insurance.pls refund me or renew my policy as I paid premium already on 13/09/2022.

Transaction Remarks:-

UPI/[protected]/NO REMARKS/[protected]@icici/ICICI Bank/UPIe15f5572cab943d1952ce94br...
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G
gyanender61
from Delhi, Delhi
Jan 3, 2023
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Complaint regarding my toyota etios claim (Policy no VPC1582370000100)

Address:Delhi

I recently Insured my Toyota Liva Car from Royal Sundaram, before buying a insurance policy from Royal sundaram my perception towards the company was wonderful, as per me this company run on it's standards and world class services, but the actual ground reality is the different.

Recently my car met an accident from front and rear side including bonut, radiator, dicky, tail lamp, front right fender, bumper, and many more items...
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A
abhigungun
Nov 4, 2022
Nov 15, 2022
This thread was updated on Nov 15, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Fully Paid DO REQUIRED OF UP80EU4215

Dear Sir/Madam,
I want to tell you that my car number UP 80 EU 4215 Swift Dzire met with an accident in Gwalior, when talking about Maruti's customer care, he talked about your showroom Nikunj Motors Gwalior, and we put our car for service at your place for cashless facility, which is insured by Royal Sundaram Insurance Company. You used to see cashless facility Mahendra Sharma ji, who is no longer working here. At the time of Mahendra...
+4 photos
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అనిల్ Anil (Anil)
from Bengaluru, Karnataka
Aug 29, 2022
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Cancellation of insurance not possible.

Due to a mistake from one of their agents, my car was insured twice: One from reliance(first insurer which started from 2020 till 2023) and one from royal sundaram[protected].
When I enquired about the duplicate insurance, they say renewed insurance cannot be cancelled. But their argument is completely illogical because the original insurance was with reliance which cannot be cancelled, but royal sundaram is a new policy with no history.br...
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A
Anchal77
Jun 8, 2022
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Cancel policy : TCS0000277000100

I have sent several emails to cancel policy but no response...
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D
devanshuganatra
from Gandhinagar, Gujarat
Apr 4, 2022
Oct 25, 2022
This thread was updated on Oct 25, 2022
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Car Insurance - GJ18BF8404 - Policy Number - HOP0762828

Address:Nakshatra, 3rd Floor, Office 312, Above icici bank, 150feet ring road, KKV road, Rajkot 360005 - Phone - 18604250000

I have a honda city car and I have been using Royal Sundaram for my car Insurance. My car recently met with two accidents -

1. 16th March - My parked car was hit by Chota Hathi small truck which was reversing and had aluminum/steel pipes in its trunk, leading to damage on the right side.

2. 21st March - The car in front of me braked suddenly without notice and I braked accordingly but hit that car leading to...
+1 photos
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L
Laxmivelay
Jan 15, 2022
Oct 25, 2022
This thread was updated on Oct 25, 2022
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Cheated by Royal Sundaram health company

Address:dombivli

Hello;

I Mr.Amit Acharya cheated by health insurance ROYAL SUNDARAM GENERAL INSURANCE COMPANY BY not sanctioning my claim the reason which the insurance company giving is not in valid terms .My wife Mrs.Laxmi Acharya had laparoscopic repair of previous scar defect with excision of scar ectopic in JK WOMEN HOSPITAL LOCATED AT DOMBIVLI EAST.

We had a baby in 2018 later my wife was having whole month bleeding and...
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P
Pooran aadi
from Mumbai, Maharashtra
Jan 6, 2022
Oct 25, 2022
This thread was updated on Oct 25, 2022
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Not responding against filed claim.

Dear team,
As discussed with Mr. Sachin rai who is Area Manager up from Maruti Suzuki.

No body has been visited to vineet motors to inspect the car.
Why it is delay?
Or if you can not take any decision then why you have committed to customers, we have to give support out of the way?

Actually, they are not responding till date,
Even I have a engine covered in car insurance policy...
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A
adeshma
Nov 3, 2021
Oct 25, 2022
This thread was updated on Oct 25, 2022
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Motor Insurance Claim Approval

Address:India

This was relating to My Motor Insurance Claim Number PV00814929 against my insurance Policy Number VPN[protected].
While the Vehicle was hit from the Back by another vehicle with multiple damages on the Left side of the vehicle ie Back, rear passenger door and the let side of the front bumper the company is uprightly denying the claim for the door and front Bumper without proper justification and understating the context of the...
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M
mukesh515
from Gurugram, Haryana
Sep 29, 2021
Sep 30, 2021
This thread was updated on Sep 30, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Issue in claiming insurance for complete damage - claim# pm01043972

Address:Chennai

I have taken first party insurance for my car no: hr26dx833 from royal sundaram through united insurance. On 19th september when i reached dhankot police station, gurgaon from my hometown jind, a truck taking wrong over take hitted car scratching and denting left side rear door and pushed my car forward because my left side fender sticked with truck .in this scenario my car was pushed (Creating a scratch and dent in rear door) to right side...
+5 photos
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R
RCB Channel
Jul 23, 2021
Jul 23, 2021
This thread was updated on Jul 23, 2021
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NCB Wrong slab

Address:Sudna, Gayatri Mandir road

Dear sir,
My claim is on hold from last 20 days...and I call surweyer, I call Maruti work shop, I call royal Sundaram policy issued person, I call royal Sundaram district coordinator, I call royal Sundaram manager ...
These all persons r westing my important time in this covied -19 pendemic period...from last 20 days by saying me that your current policy have worng NCB of 45%...even they said to me that I have to first recover...
+1 photos
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S
sudipksaha
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Policy Renewal issue

Address:Monami Apartment, Flat no C-2 2nd Floor, Mahamaya Mandir Road, Mahamaytala Garia

Last 7 days i am struggling to get my policy renew copy. Also i requested for member inclusion and i made the payment accordingly. I submitted a change request form along with my Son's DOB certificate 1.5 month back. now they are saying issue with some data. they are not at all calling to fix the issue faster nor they are replying to my mail. this is totally unprofessional. I am keep sending mail and called the customer care but they disconnected...
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A
Akhil Oberoi
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Health Insurance.

Address:Chennai
Website:renewal

Hi. I would like to complain about a health insurance policy we have had for a few years with Royal Sundaram - Policy No. : HMA[protected]. This expired circa 19-Mar-21 --- the expiry caught us unaware as there were no email or any reminders leading up to the expiry. We didn't realize as the family was engaged with a couple of covid-19 cases in the immediate family. Now we're constantly chasing them for a renewal but nothing is happening!...
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Address:m.anilmathew,no.1 g.s.t road,singaperumalkoil,chengalpattu dist,chennai.,tamilnadu.pin.603204

SIR
iam anil I took car insurence in royal sundaram, TN10AJ8273 XUV 500 on jan 2021 but still now i didnt rec my copy .policy no .vpc[protected] .there is no response in u r office

thanku...
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S
surajbhojane
Oct 25, 2022
This thread was updated on Oct 25, 2022
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100 percent claim not approve

Address:chennai

Hi sir,

I was takan motar insurance from royale sundaram General insurance

mera accident ho gaya tha, my policy no Vpc[protected] with 0 debt, claim no is Pv00729635 my car no mh46ba3685, polcy period is 18/06/2020 to 17/06/2021

meri gadi 15 feb2021 ko accidet huvi aur unhone mura claim nahi diya mere se 25 percent liya amount 17958/-,

bolte hai ki ncb tha, maine jab policy...
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Address:Chennai
Website:www.royalsundaram.in

I have health insurance policy with this company for 3 years now.

This year 2020 i renewed my policy and i can see the new policy number of their mobile app..
Policy number : SGP[protected]

I am not able to contact their customer care, to get IT certificate and policy soft copy is not emailed to me yet.

I tried logging service request on their app but no response and call center number...
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Address:1194 KEEZHAKAI KURICHY, KALKURICHY THUCKALAY (PO)

My car Polo Tdi met with a minor accident, front bumper, intercooler & door, rear wheel, running board and back bumper got scratches and damage. Out of which back wheel and back bumper i am not getting the claim.. received a template mail from surveyor loss not tallied. I tried calling customer support but no one is picking my call.. i need solution...
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Address:Sarada Illam, plot no81,3rd cross Appavu Nagar

This is reference to my policy no VPN[protected], I renewed my car policy on 24/10/2020, I received only one page document, I had written to customer care id on 8/11/2020 . There was no reply from the customerr care department. Then i call up toolfree number on 10/11/2020 [protected] 20.10 pm and spoke to the executive, narrated the whole story, then he was able to send me the complete six page document immediate. I need my hard copy at...
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S
shruthibk30
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Policy renewal copy not yet received

Sir,
I have the honor to inform you that I insured my car in the Royal Sundaram General insurance platform through online on the date of 28th sep 2020. I already paid the premium of RS 10047 I also contact their customer care executive and told the matter. They told me to send my transaction ID and Quite ID. I also sent the above mentioned details. But now they would not sent me my car insurance policy soft copy in my mail. But no...
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