Honda — faulty infotainment provided and not providing result oriented support for honda amaze 2019 india passing entire year

Address:	Paldi Ahmedabad
Website:	www.hondacarindia.com

Long followup with honda customer relation acknowledgement: communication id: 1-[protected] kind attn.: mr. Sharvin patel

My issue:
1) with my last (Second service) i have been complaining for infotainment hanging & after 10 min use miserably freezing issue in my new amaze 2019 mfg. I had made a video and shared to the team at gandhigram as well, keeping 2 times my car (Personally drive in at site and which took entire day for which i had to bear fueling expense as the trouble shooting for infotainment is outsourced for which service providing team uses my car all the time... That seems unfair but most importantly disappointing by not finding any expert on site to understand the issue)
2) after 2 times drive in time wasted i had insisted to take this matter seriously and want to have a word with troubleshooting person (Outsourced) which behaved very rudely by saying that "he can not do anything if phone is not compatible and will not assure me for my problem getting resolved and hungup!! they had deputed some old folk for showing me and service executive some video for resetting me and asked us to reset our sel[censored] That is very unprofessional and more importantly shows that there is no expert available for infotainment troubleshooting..!"
3) after my 3rd visit they agreed for replacing infotainment unit against failed attempt to reset only software from inside manu because i had shown at the site that it dosent work.
4) after 4th visit of replacement o[censored]nit when i drive back to home, the system was not getting off even after car was off and locked from outside. Screen was freezed and i had to spend 1 hr for self trouble shooting and shared the same to service providing team at gandhi gram but even after several weeks i have not been attained for troubleshooting. And the problem still persist.
5) after that i had again took the matter over email to honda customer relation ship and service partnenr leader but even though they just keep getting the same & same information from me with different executive where i reachout like this.
6) this has been more than 10 months since i am pleading honda for providing me constructive support but all i recieve is explaining my issue to one by one executives of honda, emerald, alpine and their other executive which had been playing with the time as no one is taking this issue seriously where my one year for purchasing this car has completed and i am still standing without any solution.

I have also shown them android auto compatibility where honda is registered and they doesnot have any limitation over any android brand model requiremet and their third party vendor alpine is also registered but the model provided to honda amaze seems to have not registered with android auto at all or they haveprovided some cheap os and hardware tool for top end model which costs almost 1 to 1.5 lac just for infotainment, fogg lamp!!! Thats is highly unethicle where a customers are suffering with either completly unable to connect phone with android auto in some device and in several which are compatible hangs misrable to pose road accidents when getting distracted with faulty and malfunctioning.

I have series of videos for validation of my issue which already shared to honda and their infotainment providers which are to big to upload here.

If needed please let me know.

Sharvin patel
Sharvin. [protected]@gmail.com