Honda — Honda Shine | |||||
HONDA SHINE Purchased from Radheyshyam Honda VIZAG ENGINE PROBLEM: twice in less than 3 years CONTACTED HONDA regarding the same, my point was that either Honda has given me a faulty product or their dealer has not done the servicing properly because I got it serviced regularly from their authorised service centre. So I want a product replacement. I have contacted Honda senior executives but after responding for the first time they have stop responding. I have been continuously writing emails to all the senior executives but they were not even replying. And after 10 days or so Honda has blocked my emails. I felt very sad at this and felt completed cheated by HONDA. Honda does not care for his customers. Honda does not have any work ethics. Although Honda has repaired my bike and does not charge much but my point is that how come a bike engine can have problem in just 30000km or less than 3 years. Honda has given me a faulty product or their service had not serviced my bike properly for two years. If I would not have taken extended warranty at the time of purchase then I would have been spending 10000 rupees or so and Honda would not even care to reply as they have done in this case. At last after seeing all this I felt cheated and went to the service centre to pick up my bike as I have been facing a lot of problem for commutation to office. When I went their they handed over the bike in repaired condition and wanted me to sign a customer satisfaction paper. I did not sign anything because I am not satisfied with the response of Honda Today they sent me an email which said they have resolved my complaint no. 1-[protected] and now my relationship with Honda company is over forever. following are the details of the senior executives of Honda 1.keita.[protected]@honda2wheelersindia.com ( president) 2.prabhu.[protected]@honda2wheelersindia.com ( vice president, customer care ) 3.ashutosh.[protected]@honda2wheelersindia.com 4.rahul.[protected]@honda2wheelersindia.com 5.rajnish.[protected]@honda2wheelersindia.com 6.gunjesh.[protected]@honda2wheelersindia.com 7.p.[protected]@honda2wheelersindia.com 8. yadvinder.[protected]@honda2wheelersindia.com Above all are senior executives of Honda and they never ever responded to me the only response I have got is the 3 calls at first day and an email response from the dealer at first day then stop responding to me for atleast 8-9 days and at last as a small customer I have to brought back my bike as I have been facing problem. After that they send me an email that they have resolved this issue. Now I am writing in this forum because of their callous attitude towards customer. so that no other customer can be become their prey in future. I understand that some products have manufacturing fault but at least companies should have that much business ethics that customers should not face any problem for those issues. HONDA IS WORST SERVICE PROVIDER OF INDIA AND THEIR SENIOR EXECUTIVES DOES NOT HAVE ANY BUSINESS ETHICS. Was this information helpful? | |||||
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Honda Cars India customer support has been notified about the posted complaint. | |||||
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+91 11 3989 8918
D-126, TTC Industrial Area, MIDC Shiravane, Nerul,Thane-Belapur Road, Navi Mumbai, Maharashtra, India - 400706
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List of issues in scooter are as follows:-
1. Wrapping mark, scratch on lens Lens yellowish and wrapping not removed from lens in front Turn indicator lamp in both side
2. Scratch on Tyre cover guard/black cover
3. Wrapping mark and wrapping is not removed from lens in front RR(Reflex reflector) lamp in both side
4. Lens surface layer ( Hard coating layer) peel-off, Wrapping mark, and wrapping not removed from lens in Head lamp.
5. Wrapping mark, scratch on lens Lens yellowish and wrapping not removed from lens in Rear Turn indicator lamp in both side
6. Wrapping mark, scratch on lens Lens yellowish and wrapping not removed from lens in Rear Lamp(Stop function)
7. Rubbing mark and scratch on front vehicle black body near to turn indicator lamp in both side
8. White mark between lamp & vehicle body.
9. Pathetic condition/Dusty in the pocket of mobile charger.
10. Silencer Rusty.
11. Foot Mat not complete assembly from vehicle.
All issue shown to Mr. Manoj & Mr. Kunal from Pashankar honda during delivery of vehicle.
List of issues by Showroom are as follows:-
1. Till yet didn’t received Vehicle number. Every time giving same excuse that RTO office is closed.
2. For “Free Servicing” date given is 01/05/2019 – 15/05/2019 even though I have taken scooter on 30/04/2019. As per rule 1st free servicing is provided for distance coverage 700-1000 km. Dates given for servicing is wrong it should be 16/05/2019 – 30/05/2019.
3. Chassis No. of scooter is ME4JF49ACJU029350. Based on this it’s manufacturing date is March2018. I bought it in April which means I got more than 1 year old scooter.