Honda — Honda WRV Diesel top end Model (Under Warranty)

Address:

Dakshin Honda, Singasandra, Bangalore, India

This is related to the concern raised on communication id#1-[protected]

Dealer Details: Dakshin Honda (Singasandra), Bangalore, India
Issue Report for : Diamond cut factory fitted Alloy Wheel (Black Colour peeling off from one wheel)

Hello Mallesh and Honda Team,

It is very surprising to see that still now no response has been circled back to the customer. This is how Honda is providing support and service to the customer who has purchased a new WRV which is still under warranty!
Just to keep all on the same page on the discussion that I had with Mr. Mallesh (Service Manager Dakshin Honda, Bangalore, India) from yesterday evening till today morning after the issue reported on 27th March'21.

1. Yesterday Morning (9th April'21):
Around 11:00am Customer called Service Manager Mr. Mallesh to ask for status as there was no call back from the dealer! This is how Dakshin honda is dealing in Bangalore! In reply, it was told to me that the discussion is in place and approval will be coming in the 2nd half.
After waiting till 4:00pm when I called Mr. Mallesh told me that in the next 1 hr he will be talking to the approval head and will be getting the approval for the replacement. Also told me that I will be receiving a call in the next 1 hr.
Around 6:00pm I gave a call once again to Mallesh to ask for the status as I had not received any call from Mr. Mallesh. He told me in the next 30 mins will be receiving a call and approval for replacement will be done. After that it will be taking some time to get the parts for placing the order and will be replaced.
During this conversation when I asked him, what is taking so long time for the approval from 27th March till today. He told me that the approval team is checking with other Bangalore Honda dealers (apart from Dakshin Honda) and asking for similar incidents.Being a customer, I have never heard such a reply from a reputed brand like HONDA INDIA. After that till now I have not yet received any email or ph on the approval process.

2. This morning (10th April'21)
I called Mr. Mallesh (Service Manager) and asked for the status. In reply, he told me that the approval team is saying that even if the alloy wheel is under warranty, I need to claim insurance to get it replaced. When I asked him the reason for claiming insurance there was no answer. I have asked him to reply to my email stating that "Honda is asking customers to raise an insurance case for the paint manufacturing defect on the alloy wheel which has come by default in this car". In reply he said he is outside and will take some time.
This is how Honda is dealing with under warranty cars and this particular part is under warranty.

Hello Jeff, Saba, Vivek and Arun,

I really need your attention here and would like to highlight this concern to the Honda higher management as well. Really!!! Honda is asking to fix the manufacturing issue by raising insurance claims for a new WRV which is still under warranty? Moreover, there is no proper communication circled back to customers from 27th March'21 till today. Every time, being a customer I am calling them and asking for the status.
Peeling off black colour from the company default fitted diamond cut alloy wheel (one wheel out of four) within warranty Honda I asking customers to claim insurance to replace the same? Under which clause Honda is asking to raise Insurance claim for replacing the product which is under warranty!

Note: All the pictures of the alloy wheel have been taken by Mr. Mallesh on 27th March'21 for reference at Dakshin Honda Showroom, Bangalore, India.

Still waiting for the replacement!