Honda — Regarding manufacturing defect and related poor service

Sir/Madam
This is to bring to your notice that I have purchased a New Honda Amaze (V) in May 2019 from Elegant Honda, Ambala Cantt. My car has run only 9400 km approx. I feel very glad to experience the comfort and luxury offered by your brand. But i would like to narrate an incident which was very surprising and disappointing for me:
On 18th July 2021, i visited kurukshetra with my family (small kids and my parents who are senior citizens) which is around 50 Km from my home town Ambala. The trip was going fine until in the evening when all of a sudden my car didn't start. I tried my best but failed. I tried to call the agency but it was closed as it was sunday that day. Then i called customer care but they said you don't have RSA (Roadside assistance). I told them that i would bear all the expenses but still they refuse to offer any help. I tried rigorously and managed to get a local mechanic who at once told me that there could be a manufacturing defect of the fuel pump in your car as there had been lots of instances of the same in the past also. It was very surprising and shocking for me to accept his words. It took him more than two hours to find the similar part and get it replaced. Nevertheless, after spending more than two hours and Rs 3000/-, somehow I managed to start the car. After a drive of almost one hour I reached home and I switched off the engine. After barely five minutes when I tried to start the car again the same thing happened and it did not start. It was very late therefore the very next morning I called the Honda agency (Elegant Honda, Ambala Cantt) and narrated the whole incident. The service head of the agency told me over the phone that it was a manufacturing defect of the fuel pump. He also said that similar problems have occurred in many cars. He told me to bring my car to the agency by myself. I had to manage (because there was no option) all the expenses to hire tow-car service from my home to the agency (which is approximately 30 Km). After spending Rs 2000/-, within a span of 3-4 hours, they replaced the faulty fuel pump and dropped the car back to my home.
It was very surprising, disappointing and shocking for me to know that when the company was aware about the manufacturing defect, they still did not take any suo-moto cognizance of the same. Not only did it impact me financially but also mentally and physically.
Sir/Madam, this incident has generated a trust deficit in me regarding Honda Cars.
It is my request to treat this matter with utmost urgency so that any other customer would not have to face similar harsh consequences like me.

Awaiting your response
Dr Anshul Bansal
43-Shivalik Colony
Novelty Road
Ambala City-134003
Haryana
Honda Amaze
Reg. No. HR01AT 9607